Customer Solutions Insights Manager

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København K

Opportunity


Opportunity

At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It’s a big moment for all of us – and we all have our part to play.

As the Global Customer Solutions & Innovation team in the Global Sales & Marketing organization, you deliver multi source insights to inform decisions on the right integrated solutions the organization should pursue and provide thought leadership to our senior sales leadership team. You design tools and implement best practices for the team as we set ourselves up for success, to be the kitchen for integrated solution development in Maersk. you will aid in driving insights, and make better informed, customer centric decisions. You will deliver both data and narrative, allowing business to gain greater understanding of customer behaviors and decision-making process.

We offer

As we embark on this journey, the role will offer you great opportunities for professional and leadership development. This role will play a crucial role in transforming the solution and customer insights landscape to center around our customer, and help drive sustainable growth for Maersk, contributing to our strategic agenda.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

  • Design and manage the thought leadership dashboard that will include macro and micro level information across different industry verticals and customer behavior and future trends.

  • Supporting the team with tools and best practices to drive change and to professionalize our offerings to the stakeholders.

  • Develop Reporting, Dashboards and Data storytelling to aid performance management for our solutions work

  • Build decision support systems to support Global Vertical leadership on Customer Strategy, Risk Management, Data Transparency and to drive adoption of Maersk Integrated solutions

  • Provide Project Coordination support across the wider team

  • Work Cross-functionally and support the wider team with requirements documentation and testing on prototyping and solutions space

  • Prepare documentation around SOPs and Business Case (PRFAQs), Process flows and Wiki


We are looking for

  • Min. Degree in Industrial engineering, International Business, Supply Chain and Logistics

  • Project management background

  • You are a someone with a strong people focus and excel in creating clarity in ambiguous situations

  • You are someone who can use your analytical and logical mindset to both solve exceptionally complex problems and drive decision making by using qualitative and quantitative insights to achieve the targets

  • You are comfortable addressing ambiguity, for example, shifting priorities or unfamiliar problems

  • You have a strong sense of ownership and accountability whilst leading by example with a roll-up your sleeves mentality

  • You are creative, inventive, and have a E2E process mindset.

  • You can work with senior stakeholders in the head office and ensure their buy-in when driving new ideas and change, which will be the main focus for FY2023

  • Above all: hiring for mindset and personality that can thrive in a changing environment as we transform into an integrator of end-to-end logistics services


Vertical Customer Insights Manager


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København K.

Jobbet er oprettet på vores service den 14.12.2022, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • København K
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