Program Director - GBS

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Identify projects within GBS, and those outside that will have an impact on GBS
As the Program Director, you will be responsible for identifying projects within GBS, as well as those outside GBS which have an impact on GBS and/or require involvement and resources from us (e.g. IT projects). You will put together a portfolio of work, prioritizing and coordinating projects. The Program Director ensures that projects are well-chosen, prioritized and aligned to the GBS strategy. You would also be responsible for driving and facilitating best practice project management across GBS.

The main focus in 2021 is on managing resources, milestones, risks and issues in terms of GBS consolidation and process excellence projects. The future will also see the onboarding of new services onto the GBS platform.

Adding to this, you will:

  • Engage with and conduct regular reviews with GBS leadership, senior business executives, IT, stakeholder committees and other relevant bodies to validate and assess the project portfolio, execute change, and reprioritize to meet business needs as required
  • Ensure the oversight and coordination of dependencies across the projects and programs in the portfolio and resolve or escalate conflicts
  • Lead reviews of any significant initiatives, projects or programs that are challenged and provide recommendations as to whether it should continue, be significantly changed, placed on hold or discontinued
  • Direct the development and maintenance of communications and reporting around the project portfolios, their contents and the individual performance of initiatives to stakeholders, the respective steering committee, and senior executives
  • Work with project teams to manage/oversee the full range of the project life cycle (initiate, plan, execute, close)
  • Identify staffing needs. As mandated and resourced by leadership, ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio
  • Establish and manage a small team of project managers
  • Guide the change and communications agenda, in close co-operation with the SVP GBS. You would ensure change and communication requirements are aligned with and in full support of the GBS strategy and program execution.

Experienced Program professional having delivered large programs within GBS/SSC
We hope to see that you have and can demonstrate:

  • Experience of delivering large programs or projects, ideally within a GBS/SSC setting, or within a transformation program.
  • Strong knowledge of, and experience with Agile implementation methodology
  • Strong leadership experience across major projects and programs
  • Good understanding of automation opportunities / process excellence tools
  • Project and change management skills

Your new team
This position forms part of the Global Business Services (GBS) organization, reporting to the SVP GBS. GBS will manage delivery of transactional as well as knowledge-centric services through Service Delivery Centers (SDC) and dedicated Centers of Excellence (CoE) with the initial headcount of 250+ FTEs globally. The GBS team is transforming these services, underpinned by process excellence and automation.

In this role, you will also collaborate closely with the CFO Area Transformation Office, IT, Business Owners and various senior stakeholders across the organization.

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Alexander Kirk
Recruitment Manager
[email protected]


If you see yourself in the position and would like to become a part of Pandora’s future . We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 11.2.2021, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • København
  • Mandag den 15. marts 2021

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