Process Manager, (SIAM, DevOps)
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
As part of our Service Management Team you will actively take responsibility for managing and keeping the lights on. You will be driving and owning processes which are operated by our outsourced vendor operating our Service Integration and Management team. The SIAM function provides single pane of glass across Pandora’s vendors. The service is outsourced but all process ownership remains with PANDORA Process Manager. While managing the daily operation we move at speed into new ways of working with both an Agile transformation and DevOps implementation adding value for the future products.
You will be part of designing the future model of operating in IT Operations with DevOps and ITIL.
Main areas of focus:
- Process Manager – various Process/practices
- Change & Release management
- Service Introduction and Service Requests
- DevOps Release Management
We need you and your experience to help build DevOps in IT Operation and Service Management – you are the driver to anchor and with other colleagues cross DTO ensure a smooth adoption to DevOps methodology.
As PANDORA will work both with DevOps and ITIL frameworks you should master both methodologies and see the benefits of both and where to use them.
The Process Manager owns the process and is accountable and responsible for the governance of process performance and process improvements — and specifically:
- Has accountability for execution and daily operations on ITSM practices
- Has responsibility for relevant ITIL Management Practice including management, governance of relevant policy and procedures and improvements.
- Defines the process mission, vision, tactics, goals & objectives, measures and KPIs (Key Performance Indicators) that are aligned with the organization strategies.
- Acts as point of contact for specific ITIL Management Practices towards vendors, management and business, including point of escalation for all process-related issues
- Drives alignment across DTO for harmonizing process that meet desired outcome and supported by KPIs to measure process need and success
- Apart from ensuring the bridge between Business and IT is as effective and efficient as possible, also should cater the process to existing methodologies and Pandora’s ongoing journey towards Agile and DevOps.
- Supports regular SLA performance data gathering and the determination of remedial/corrective action
- Develop service review meetings with key stakeholders, establish SIP and CSI processes for identified areas of improvement
- Host periodic service meetings, with key stakeholders
- Standardize work practices & processes, developing CSI & quality culture
- Promote service excellence and work on an ITIL structure throughout the IT landscape, still lean enough to keep it simple.
- Ensures appropriate process designs, including the correct business requirements
- Defines and sponsors business process change and capability investments, which continuously increase the maturity of the process and sustain each level of maturity
- Audit of processes
- Training and process compliance internally and externally
A bit about you
Ideally you are a positive and practical team player, an individual that enjoys picking up a problem, analyzing needed details and methodically working through to a clean and simple solution. It is likely that you will have some of the following:
- Strong background within IT technology.
- Preferably 5+ years’ experience from a similar position.
- Certified ITILv3 and ITIL4 Intermediate certifications
- Retail knowledge is considered an advantage.
- Expertise in DevOps and working with Agile teams
- DevOps certifications
- Spotify and/or SAFe certifications
Additional information
Level – Global Career Band 4
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Simon Shott
Recruiter / Global HR
[email protected]
If you see yourself in the position and would like to become a part of Pandora’s future . We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 19 billion (EUR 2.5 billion) in 2020.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 1.6.2021, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København
- Tirsdag den 31. august 2021
Lignende jobs
-
Fagleder til afvanding på vej- og jernbaneprojekte...
Få mere info- Afdelingsleder
- København S
-
Crew Welfare and Wellbeing Manager
Opportunity About usMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundarie..Få mere info- Afdelingsleder
- København K
-
Seniorprojektleder til Spildevand Plan [xxxxx]
Bindeled mellem projektchefer og projektledere på regn -og spildevandsprojekter Som vores kommende kollega skal du være med til at omsætte projektstrategier til konkrete projekter. I den forbind..Få mere info- Afdelingsleder
- København S
-
Teamleder til kryds- og omlægninger i [xxxxx]
[xxxxx] hjælper omverdenen med at beskytte vores forsyninger, når byerne forandres og fortættes. [xxxxx] har et stort net af forsyningsinfrastruktur i hovedstadsområdet, som er afgørende for at vi .Få mere info- Afdelingsleder
- København S
Statistik over udbudte jobs som afdelingsleder i København
Herunder ser du udviklingen i udbudte afdelingsleder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i København.
Se flere statistikker her:
Statistik over udbudte afdelingsleder i København over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 25. december 2024 | 216 |
| 24. december 2024 | 217 |
| 23. december 2024 | 216 |
| 22. december 2024 | 212 |
| 21. december 2024 | 212 |
| 20. december 2024 | 204 |
| 19. december 2024 | 196 |
| 18. december 2024 | 196 |
| 17. december 2024 | 192 |
| 16. december 2024 | 189 |
| 15. december 2024 | 191 |
| 14. december 2024 | 188 |
| 13. december 2024 | 192 |
| 12. december 2024 | 177 |
| 11. december 2024 | 179 |
| 10. december 2024 | 181 |
| 9. december 2024 | 175 |
| 8. december 2024 | 180 |
| 7. december 2024 | 178 |
| 6. december 2024 | 183 |
| 5. december 2024 | 185 |
| 4. december 2024 | 192 |
| 3. december 2024 | 188 |
| 2. december 2024 | 186 |
| 1. december 2024 | 184 |
| 30. november 2024 | 184 |
| 29. november 2024 | 187 |
| 28. november 2024 | 197 |
| 27. november 2024 | 199 |
| 26. november 2024 | 197 |
| 25. november 2024 | 207 |
Værd at vide når du søger job som afdelingsleder i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer