Head of CXM Consulting
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
Merkle DK is a leading agency dedicated to delivering exceptional customer experiences and driving growth for our top-tier clients. We are in the process of transforming our operations to adopt a consulting mindset, enhancing our ability to provide comprehensive solutions that address our clients' needs.
Position Overview:
As the Head of CXM Consulting, you will lead a cross-capability team of senior consultants focused on customer experience (CX) and digital transformation for our most prestigious clients. Your primary responsibility will be to enable the team to deliver increased client growth and value through innovative, multi-disciplinary perspectives and solutions. You will also play a crucial role in driving our organization's transformation from an agency to a consulting-oriented mindset.
Key Responsibilities:
Team Leadership and People Management: Lead, mentor, and develop the CXM Consulting team, fostering a collaborative environment that promotes creativity and strategic thinking in CX transformation initiatives. Participate actively in company leadership discussions to align consulting goals with organizational objectives.
Company Leadership: Actively manage and contribute to all aspects of the business as a member of the Merkle Denmark leadership team
Client Advisory: Serve as a trusted advisor to major clients, delivering insights and recommendations that drive impactful CX strategies and improvements.
Business Development: Actively participate in business development efforts, focusing on organic growth and new business opportunities. Collaborate with internal stakeholders to identify and pursue potential clients.
Consulting Offerings Localization: Connect with our global organization to tailor consulting offerings to meet the unique needs of local markets and clients.
Transformation Enablement: Drive the cultural shift within our organization towards a consulting mindset, empowering team members to adopt a consultative approach in client engagements.
Cross-Capability Thinking: Oversee the integration of multiple capabilities—CX strategy and innovation, engineering, experience, and data/insights/Martech—ensuring that the team drives cross-capability thinking and offerings to deliver comprehensive solutions to clients.
Performance Measurement: Establish metrics and KPIs to measure the success of consulting initiatives and client satisfaction, ensuring continuous improvement in service delivery.
Qualifications:
- Proven experience in a consulting or advisory role, with a strong focus on customer experience and transformation.
- Ability and experience to engage “C-Level”
- Demonstrated ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
- Strong business acumen with a track record of driving growth and delivering results in a consulting environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Experience in business development and strategic planning, with a focus on both organic growth and new client acquisition.
- Ability to navigate complex organizational structures and connect with diverse teams globally.
Strategic:
- Shape the Consulting Mindset: Trial new methods of working and lead change
- Integration: Ensure deep connections between capabilities and ensure client focus of services
- Diversity and Inclusion: Implement initiatives to create an inclusive work environment and ensure diverse perspectives are considered in project planning and execution
- Cross-Functional Collaboration: Work with other departments such as Business Teams, Client Services, Growth
- Innovation and Continuous Improvement: Foster innovation by encouraging the exploration of new best practices
KPIs to Measure Success:
- Influenced & direct revenue
- Team & client satisfaction
Personal:
- Actively promote, pursue, and live the company’s vision.
- Expert at reading beyond the communication for both client and team, and coach other project managers on their techniques.
- Proactive for clients with ideas, thoughts, and suggestions related to the account and their industry.
- Takes ownership and responsibility for work, is proactive not reactive
- Positive can-do attitude
Interested?
Please send us your application as soon as possible. We do the interviews on an ongoing basis, and will hire when we have found the right person for the role.
We are looking forward to hear from you!
#LI-MERKLE #LI-ONSITE #LI-SP
Location:
CopenhagenBrand:
MerkleTime Type:
Full timeContract Type:
Permanent
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 27.11.2024, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København
Lignende jobs
-
External Partnerships - Business Development Manag...
Opportunity Join Maersk as the External Partnerships - Business Development ManagerMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Throug..Få mere info- Afdelingsleder
- København K
-
Områdechef - Frederiksberg
Drømmer du om en stilling, hvor din evne til at gå forrest og træffe beslutninger er afgørende? Og er du motiveret for at lede et dygtigt team af bl.a. psykologer, fysioterapeuter og jobcoaches, de..Få mere info- Afdelingsleder
- Frederiksberg
-
Head of Analytics
Få mere info- Afdelingsleder
- København Ø
-
Head of Business Development - Offshore Wind
Opportunity Do you want to be part of leading the commercial growth journey of Stillstrom, a revolutionary venture backed by A.P. Møller Mærsk? Do you truly believe in the green transition of the..Få mere info- Afdelingsleder
- København K
Statistik over udbudte jobs som afdelingsleder i København
Herunder ser du udviklingen i udbudte afdelingsleder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i København.
Se flere statistikker her:
Statistik over udbudte afdelingsleder i København over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 6. februar 2025 | 186 |
| 5. februar 2025 | 185 |
| 4. februar 2025 | 178 |
| 3. februar 2025 | 179 |
| 2. februar 2025 | 176 |
| 1. februar 2025 | 173 |
| 31. januar 2025 | 188 |
| 30. januar 2025 | 180 |
| 29. januar 2025 | 190 |
| 28. januar 2025 | 191 |
| 27. januar 2025 | 188 |
| 26. januar 2025 | 181 |
| 25. januar 2025 | 182 |
| 24. januar 2025 | 185 |
| 23. januar 2025 | 187 |
| 22. januar 2025 | 177 |
| 21. januar 2025 | 180 |
| 20. januar 2025 | 181 |
| 19. januar 2025 | 184 |
| 18. januar 2025 | 186 |
| 17. januar 2025 | 185 |
| 16. januar 2025 | 183 |
| 15. januar 2025 | 188 |
| 14. januar 2025 | 189 |
| 13. januar 2025 | 191 |
| 12. januar 2025 | 200 |
| 11. januar 2025 | 202 |
| 10. januar 2025 | 200 |
| 9. januar 2025 | 198 |
| 8. januar 2025 | 199 |
| 7. januar 2025 | 199 |
Værd at vide når du søger job som afdelingsleder i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer