Head of Mortgage and Properties - Leader for employees Global in IT, Copenhagen
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
In Technology Operations and Support at Nordea we arelooking for an enthusiastic and motivated Service Operation manager forMortgage & Property IT maintenance & Operation. You will be responsiblefor the daily operations and related production activities. You will bereporting to the head of Corporate Channels operation & maintenance.
In this Service Operation role you are responsible forthe daily operations/production within the mortgage and property area. Your keyareas to manage will be business stakeholders, incident, problem and changemanagement, deployment to production and production execution. You will also holdthe role of an Application Provider for the applications you manage. Theapplications are outsourcing to a Vendor in India in a Managed Service model.You and your team will be overall accountable for the Vendors performance, SLAand KPI’s. As Service Operation manager you will not get direct handles on but manageand lead the area through the Vendor.
Your future responsibilities
You’ll join the Corporate Channels unit with the responsibilitythe maintenance of the Mortgage &Property services which are used across all of Nordea Bank and Nordea Kredit.
Yourmain objectives will be:
- Maintenance & Operation of the Mortgage & Property services
- Build up an Operational Model for how to work with Managed Service
- Strengthen the current Nordea team’s capabilities / skills within maintenance, operation and ITIL processes
What you - in addition to incident, problem and change management statedabove - will be doing:
- Design and deliver support and service solutions in line with ITIL and/or industry best practice
- Monitoring the effectiveness of the team/vendor against SLA/KPI’s, driving through change as needed to deliver continual service improvement
- Instil a high-performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues and vendor collaboration
- Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
- Set and cascade strategic objectives and targets to the team
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and vendor stakeholder management
- Manage and develop partnerships with the main Managed Service vendor, other third-party suppliers and internal stakeholders
- Take responsibility for escalations and act as a point of escalation both in and out of business hours as required
The role is based in Denmark. Welcome to a small teamwith experienced Nordea employees. You have great leadership skills and areknowledgeable in building trust and motivating your co-workers.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Yourprofile and background:
- You have strong leadership skills and can motivate experienced team members
- You are a people leader with team building skills
- You know ITIL processes
- Communicate fluently in Danish and English
- You have a basis understanding of the Danish mortgage covered bond model (realkredit)
- Experience in managing multi-cultural teams with in- and outsourced team members (India and/or Eastern European preferred)
- Good communication, influencing and customer management skills
Ifthis sounds like you, get in touch!
More information
In the Digital Hub at nordea.com, you can read moreabout us and how we are changing.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Pleasesubmit your application no later than 30 June 2019.
Formore information about the position, please contact Peter Nabe, [email protected].
Greatpeople often know great people – please share if you have a friend who could bea perfect match for this job.
Toall recruitment agencies: Please note, we don’t accept unsolicited resumes forany of our positions. All contact regarding agency resumes should be directedto Nordea Talent Acquisition which handles everything related to recruitment.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 16.5.2019, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København
- Søndag den 30. juni 2019
Lignende jobs
-
People Partner
Opportunity About us:Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundari..Få mere info- Afdelingsleder
- København K
-
Process Partner
Opportunity About usMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundarie..Få mere info- Afdelingsleder
- København K
-
Praktik hos [xxxxx] Management Consulting, Social ...
<p><em>Aarhus/København, Danmark</em></p><p>Drømmer du om en praktik, hvor du udvikler dig fagligt og personligt, og som giver dig rigtig gode muligheder for at bringe..Få mere info- Afdelingsleder
- København S
-
Kontorchef med flair for dataunderstøttelse til an...
Er du en leder, der evner at udvikle og motivere dine medarbejdere? Har du viden om og erfaring med data, analyse og automatisering, og vil du stå i spidsen for et kontor, der har ansvaret for at u..Få mere info- Afdelingsleder
- København S
Statistik over udbudte jobs som afdelingsleder i København
Herunder ser du udviklingen i udbudte afdelingsleder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i København.
Se flere statistikker her:
Statistik over udbudte afdelingsleder i København over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 20. september 2024 | 194 |
| 19. september 2024 | 196 |
| 18. september 2024 | 192 |
| 17. september 2024 | 196 |
| 16. september 2024 | 188 |
| 15. september 2024 | 189 |
| 14. september 2024 | 191 |
| 13. september 2024 | 195 |
| 12. september 2024 | 193 |
| 11. september 2024 | 186 |
| 10. september 2024 | 186 |
| 9. september 2024 | 196 |
| 8. september 2024 | 196 |
| 7. september 2024 | 197 |
| 6. september 2024 | 199 |
| 5. september 2024 | 190 |
| 4. september 2024 | 187 |
| 3. september 2024 | 183 |
| 2. september 2024 | 180 |
| 1. september 2024 | 185 |
| 31. august 2024 | 190 |
| 30. august 2024 | 187 |
| 29. august 2024 | 181 |
| 28. august 2024 | 178 |
| 27. august 2024 | 175 |
| 26. august 2024 | 181 |
| 25. august 2024 | 181 |
| 24. august 2024 | 182 |
| 23. august 2024 | 189 |
| 22. august 2024 | 178 |
| 21. august 2024 | 188 |
Værd at vide når du søger job som afdelingsleder i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer