Service Delivery Manager
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Kongens Lyngby
As our new Service Delivery Manager (SDM) you will ensure customers are making the most of their technology by tailoring delivery plans to drive business value from IT investments and cloud services.
As a trusted advisor, you are in a long term, relationship based, customer facing services delivery and support role. You will be responsible for delivery quality and customer satisfaction and will be involved in structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem-solving methodology correctly and to the agreed budget.
You will also manage the delivery and follow-up of engagements outlined in the service delivery plan and effectively communicate the realized value of delivered services with the customer. You will be responsible for developing long term strategic customer relationships and growing Services coverage and ultimately the delivery and realization of its value.
The value the SDM brings to the customer is successful implementation and operation, and hence realization of value of Microsoft products. The value the SDM brings to Microsoft is increased customer success and satisfaction, value realization of technology and cloud investments, reduced costs, and the awareness needed around product improvements.
Responsibilities
You will be the ambassador for Microsoft at the client and for the client at Microsoft and will:
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Kilde: Jobnet.dk
As a trusted advisor, you are in a long term, relationship based, customer facing services delivery and support role. You will be responsible for delivery quality and customer satisfaction and will be involved in structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem-solving methodology correctly and to the agreed budget.
You will also manage the delivery and follow-up of engagements outlined in the service delivery plan and effectively communicate the realized value of delivered services with the customer. You will be responsible for developing long term strategic customer relationships and growing Services coverage and ultimately the delivery and realization of its value.
The value the SDM brings to the customer is successful implementation and operation, and hence realization of value of Microsoft products. The value the SDM brings to Microsoft is increased customer success and satisfaction, value realization of technology and cloud investments, reduced costs, and the awareness needed around product improvements.
Responsibilities
You will be the ambassador for Microsoft at the client and for the client at Microsoft and will:
- Establish an internal network of customer stakeholders to establish an understanding of the current status and the future plans for Microsoft technology services
- Influence and manage customer expectations within 3-6 accounts, based on an end-to-end Services Delivery and Support lifecycle for a portfolio of engagements
- Investigate the customer’s long-term business objectives and anticipate future technical needs and lead the work streams to bring customer to that future state
- Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to adapt to future needs
- Establish the processes to support delivery excellence
Qualifications
- IT industry background, with relevant service delivery, time, project and priority management skills complemented by IT operations and technical infrastructure experience
- Experiences from managing end-to-end customer delivery that meets customer requirements, with a commercial and sales focused approach
- Experience from mapping strategic plans to business function and technical implementations
- Experience from developing and maintaining C-level network at customers
- Experience with managing critical and political situations with business stakeholders
- Knowledge of the Microsoft technology with solid overview of the Microsoft Enterprise Products and Cloud Services
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Kongens Lyngby.
Jobbet er oprettet på vores service den 19.6.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Kongens Lyngby
- Onsdag den 17. juli 2019
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