Head of Customer Success to Infomedia
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Head of Customer Success to Infomedia
Do you want to join one of the leading media intelligence powerhouses in the Nordics that continuously expands into new technologies and challenges traditional media intelligence offerings? Do you, as Head of Customer Success, want to develop best-in-class customer onboarding and solution support and via this contribute to profitable business growth? And are digitally savvy, with a great interest in ensuring a unique digitally driven customer journey? Then, we suggest, you read on.
Infomedia is monitoring global news across all media channels. It is key for companies and organisations to be at the forefront of daily news to mitigate risks. To ensure safe onboarding and continuous development of Enterprise and Standard customers, Infomedia has established Customer Success teams across the Nordics, and where each team collaborates closely with local Sales, Nordic Operations and Products.
To Denmark, in a newly established role, we are looking for a skilled customer oriented leader, who can digitalise tools and processes, and design a unique journey for new and existing customers.
As Head of Customer Success, you will join the local management team and report to the Country Manager and lead a team of 9 people across Customer Success, Migration, Tenders, International Trade, and Facility. You will work out of Infomedia’s Nordic headquarters in central Copenhagen.
Setting the strategic direction for Customer Success and securing growth and low churn
You will be responsible for setting the strategic direction for Customer Success in Denmark including managing, growing and developing the Customer Success team. Key responsibilities, together with your engaged team, will be to 1) secure growth and prevent churn, 2) maintain and increase customer satisfaction, 3) onboard and renew customers, 4) manage tender management, 5) and develop international solutions and onboarding.
As Head of Customer Success, you will, directly and indirectly, spearhead Infomedia’s capabilities further to unfold their value propositions and deliver business-critical onboarding and retention of all customer segments. You can only be successful by showing dedicated stakeholder management and by collaborating across functions. Selected tasks will be to:
Commercially experienced Customer Success leader with a can-do mindset
You are an ambitious, self-starting individual, with a holistic view on profitability, customer focus, and continuous improvements. You are naturally collaborative and can engage with various people and cultures across a matrix organisation. Key characteristics are that you are quick to react when things do not go as planned, and you are ready for change and proactive with a ‘can-do’’ approach. Furthermore, you are objective and can see things from more perspectives, and, most important of all, you are a fixer that never shies away from the goals.
Professionally, you have experience from working with subscriptions on different customer and data platforms, and you have been exposed to sales and have worked with demos and tools. In addition, you can agree with following:
Why join Infomedia?
Infomedia is ambitious about market growth and offers game-changing technology solutions that expand its service offerings and develop clients’ business insights. You will join a vibrant company with a great atmosphere, fun, and highly professional colleagues in a growing organization of 250 people across the Nordics. The office is located in the heart of Copenhagen. The company culture is characterized by friendliness and offers a lot of social events ranging from monthly Friday bars to an Art Association.
For more information, please reach out to Search Consultant Benjamin Våg or Managing Partner Camilla Svendsen from Hudson Nordic at ph. +45 7027 7733. Hudson Nordic supports Infomedia in the selection.
To apply, please click “ansøg” in the top left corner.
Do you want to join one of the leading media intelligence powerhouses in the Nordics that continuously expands into new technologies and challenges traditional media intelligence offerings? Do you, as Head of Customer Success, want to develop best-in-class customer onboarding and solution support and via this contribute to profitable business growth? And are digitally savvy, with a great interest in ensuring a unique digitally driven customer journey? Then, we suggest, you read on.
Infomedia is monitoring global news across all media channels. It is key for companies and organisations to be at the forefront of daily news to mitigate risks. To ensure safe onboarding and continuous development of Enterprise and Standard customers, Infomedia has established Customer Success teams across the Nordics, and where each team collaborates closely with local Sales, Nordic Operations and Products.
To Denmark, in a newly established role, we are looking for a skilled customer oriented leader, who can digitalise tools and processes, and design a unique journey for new and existing customers.
As Head of Customer Success, you will join the local management team and report to the Country Manager and lead a team of 9 people across Customer Success, Migration, Tenders, International Trade, and Facility. You will work out of Infomedia’s Nordic headquarters in central Copenhagen.
Setting the strategic direction for Customer Success and securing growth and low churn
You will be responsible for setting the strategic direction for Customer Success in Denmark including managing, growing and developing the Customer Success team. Key responsibilities, together with your engaged team, will be to 1) secure growth and prevent churn, 2) maintain and increase customer satisfaction, 3) onboard and renew customers, 4) manage tender management, 5) and develop international solutions and onboarding.
As Head of Customer Success, you will, directly and indirectly, spearhead Infomedia’s capabilities further to unfold their value propositions and deliver business-critical onboarding and retention of all customer segments. You can only be successful by showing dedicated stakeholder management and by collaborating across functions. Selected tasks will be to:
- act as strong contributor from the market and customer side towards developing Infomedia’s core products based on feedback from the customers
- grow revenue via up-sell and cross-sell opportunities via collaboration with Sales and Marketing teams.
- deliver constantly low churn metrics.
- communicate recommendations and ROI throughout the customer lifecycle to stakeholders.
- continue developing Customer Success to be proactive, commercial, digital, driven, independent, and decisive.
- continuously optimise services and customer contact and minimise time consumption to support a profitable business and do this e.g., through digital transformation
- develop tender management to contribute with profitable growth to the business.
Commercially experienced Customer Success leader with a can-do mindset
You are an ambitious, self-starting individual, with a holistic view on profitability, customer focus, and continuous improvements. You are naturally collaborative and can engage with various people and cultures across a matrix organisation. Key characteristics are that you are quick to react when things do not go as planned, and you are ready for change and proactive with a ‘can-do’’ approach. Furthermore, you are objective and can see things from more perspectives, and, most important of all, you are a fixer that never shies away from the goals.
Professionally, you have experience from working with subscriptions on different customer and data platforms, and you have been exposed to sales and have worked with demos and tools. In addition, you can agree with following:
- Some academic credentials in business, combined with +5 years commercial experience (sales, customer management, etc.) in a Nordic or international B2B environment.
- Solid understanding of SaaS with knowledge of both subscription and renewal models.
- +3 years of people management experience leading a customer success / -care / -service team, with distinct KPIs and revenue goals.
- Proven customer management skills working with large accounts in a fast-paced B2B environment.
- Strong communication skills in both English and Danish.
- A curious mindset with a deep passion for news and what is happening worldwide.
Why join Infomedia?
Infomedia is ambitious about market growth and offers game-changing technology solutions that expand its service offerings and develop clients’ business insights. You will join a vibrant company with a great atmosphere, fun, and highly professional colleagues in a growing organization of 250 people across the Nordics. The office is located in the heart of Copenhagen. The company culture is characterized by friendliness and offers a lot of social events ranging from monthly Friday bars to an Art Association.
For more information, please reach out to Search Consultant Benjamin Våg or Managing Partner Camilla Svendsen from Hudson Nordic at ph. +45 7027 7733. Hudson Nordic supports Infomedia in the selection.
To apply, please click “ansøg” in the top left corner.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Storkøbenhavn
Jobbet er oprettet på vores service den 12.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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- Storkøbenhavn
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