Complaint Quality Control Associate in Global Safety (temporary)
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Bagsværd
- Clinical Development & Medical
- Bagsværd
Are you motivated by performing quality checks, data analysis, improving processes and IT tools to ensure high quality of customer complaint cases? Then you might be our new colleague in Quality Control & Analysis as our maternity cover until end of June 2020.
About the department
The Quality Control & Analysis department is located in the QPPV Office within Global Safety in R&D. Global Safety is globally responsible for handling of adverse events, monitoring product safety, customer complaints and potential recalls in Novo Nordisk. Since employees in the department are situated in both Bagsværd and India, you will have the opportunity to work with our Indian colleagues as part of your daily job.
The primary responsibility of the Quality Control & Analysis department is performing Quality Control (QC) of customer complaints and Adverse Events to ensure high data quality, product quality and to fulfil expectations from Regulatory Authorities worldwide. We perform trending and analysis based on QC data to identify training needs or need for procedure updates and we work closely with case entry departments to align and optimise case handling processes and procedures across Global Safety.
The position
Your key responsibility will be performing QC of customer complaint cases and perform trending and analysis based on QC data. You will take part in root cause analysis and identify solutions to ensure high data quality in collaboration with the case entry departments. You are expected to maintain and improve our IT tools and improve our work processes to ensure continuous QC process optimisation and excellent quality data deliverables.
You are expected to develop and maintain a professional and good collaboration and relation with our stakeholders, both on employee and management level throughout Global Safety.
Qualifications
You have a relevant background such as nurse, laboratory technician or similar. You preferably have experience handling complaints, and you are familiar with a wide range of Novo Nordisk products.
The role requires strong analytical skills, strong technical/IT skills and quality orientation, including the ability to focus on details and adherence to standards. You speak and write English fluently. You have excellent cooperation and communication skills and have the ability to drive your own responsibilities independently as well as being a team player working closely with your colleagues on common goals. You are motivated by continuous process and IT tool improvements and welcomes change.
We offer an exciting job with lots of challenges among good colleagues in a positive, global and engaging working environment.
Contact
For further information regarding the job, please contact Charlotte Manniche on +45 3075 3761.
Deadline
15 Sep 2019.
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "Data Manager", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 5.9.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Data Manager
- Bagsværd
- Søndag den 15. september 2019
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