Group Customer Service Manager
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København V
Group Customer Service manager for Projects and 2ndLevel for an international company in Copenhagen
Group.ONE is in constant development and we are therefore looking for an experienced technical manager to lead and develop our 2nd Level teams as well as drive projects related to an optimised customer experience. The position is a newly established role with the responsibility of leading the Team Leads and support them in the daily operations from motivation to continuous development. You will use your highly developed business sense and ambitious nature to move the team forward and deliver results to perform on KPIs.
Your role
Ensuring customer centricity and a high level of customer satisfaction, especially on technical matters, through close guidance and assistance of Team Leads within your team.
You will also spearhead the Customer Service track on customer migrations from the group, ensuring all aspects are taken into the project. Projects to improve the customer experience within the Customer Service department will be driven by you, in close collaboration with the other Customer Service Managers.
You will be a part of the group.ONE Customer Service Department and Management team, reporting to the Head of Support, and be a part of a management team with 4 other managers, each responsible for corresponding parts of our customer service department.
To succeed in this role, we expect that
You are a strong manager, with at least 3 years of experience. Preferably from a similar technical setup in customer service where it is a fast-paced and multi-cultural environment. Also, proven, and successful experience motivating and managing a high-performing team of specialists, with exceptional communication skills to effectively communicate with customers and colleagues (lead by example).
You are a strong communicator and decision-maker. You are looking for a challenge, and you both want and can make an impact. You have the ability to prioritise, multi-task and meet deadlines. Strong problem-solving and decision-making skills. Self-motivated and able to work independently.
Personal character and behaviours
We offer
A unique opportunity to shape this new role and a challenging job where you will get the chance to influence the way we service our customers and how we continue to improve the customer experience. You will develop your skillset in management, change and culture management, and we can’t wait to follow your journey with us and to see you grow in the position. We offer a professional and informal work environment with a casual atmosphere and competent colleagues of many nationalities. Here, social events such as Friday bars and company parties are common – we want it to be fun to work at one.com in group.ONE.
Job type
The position is full-time and to start as soon as possible. Apply now - interviews will be conducted on an ongoing basis. For further questions regarding the position, you can email the Head of Support, Tanja Hyttel at [email protected].
At one.com Copenhagen you are offered
Become a part of group.ONE
Since its establishment in 2002, one.com has been in constant development and is today part of group.ONE, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, and email. We offer an international environment where we have a high level of flexibility. As a group, we have:
Diversity and Inclusion
At group.ONE we are intentional about diversity, equality and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.
Therefore, group.ONE is an equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/ expression.
If you have a disability or special need that requires accommodation, please let us know in your application.
Kilde: Jobnet.dk
Group.ONE is in constant development and we are therefore looking for an experienced technical manager to lead and develop our 2nd Level teams as well as drive projects related to an optimised customer experience. The position is a newly established role with the responsibility of leading the Team Leads and support them in the daily operations from motivation to continuous development. You will use your highly developed business sense and ambitious nature to move the team forward and deliver results to perform on KPIs.
Your role
Ensuring customer centricity and a high level of customer satisfaction, especially on technical matters, through close guidance and assistance of Team Leads within your team.
You will also spearhead the Customer Service track on customer migrations from the group, ensuring all aspects are taken into the project. Projects to improve the customer experience within the Customer Service department will be driven by you, in close collaboration with the other Customer Service Managers.
You will be a part of the group.ONE Customer Service Department and Management team, reporting to the Head of Support, and be a part of a management team with 4 other managers, each responsible for corresponding parts of our customer service department.
To succeed in this role, we expect that
You are a strong manager, with at least 3 years of experience. Preferably from a similar technical setup in customer service where it is a fast-paced and multi-cultural environment. Also, proven, and successful experience motivating and managing a high-performing team of specialists, with exceptional communication skills to effectively communicate with customers and colleagues (lead by example).
You are a strong communicator and decision-maker. You are looking for a challenge, and you both want and can make an impact. You have the ability to prioritise, multi-task and meet deadlines. Strong problem-solving and decision-making skills. Self-motivated and able to work independently.
Personal character and behaviours
- Customer-centric
- Exceptional leadership, communication, and people skills
- Motivational and enthusiastic
- Can-do attitude
- Critical Thinker
- Project management
- Proactive
- Strong analytical skills
- Self-motivated
- Service-minded
- Adaptable to fast changes
We offer
A unique opportunity to shape this new role and a challenging job where you will get the chance to influence the way we service our customers and how we continue to improve the customer experience. You will develop your skillset in management, change and culture management, and we can’t wait to follow your journey with us and to see you grow in the position. We offer a professional and informal work environment with a casual atmosphere and competent colleagues of many nationalities. Here, social events such as Friday bars and company parties are common – we want it to be fun to work at one.com in group.ONE.
Job type
The position is full-time and to start as soon as possible. Apply now - interviews will be conducted on an ongoing basis. For further questions regarding the position, you can email the Head of Support, Tanja Hyttel at [email protected].
At one.com Copenhagen you are offered
- A hybrid working model with 2-3 days at home a week
- Full pay during parental leave
- Pension plan, health insurance, and an annual health check
- World-class lunch arrangement provided by Meyers Kitchen
- One of the best locations in Copenhagen right next to the Central Station
- A modern office environment including MuteBoxes and ergonomic furniture
- 5 extra vacation days on top of your 5 weeks of vacation
- A free website with domain and hosting, where you can choose your own domain name
Become a part of group.ONE
Since its establishment in 2002, one.com has been in constant development and is today part of group.ONE, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, and email. We offer an international environment where we have a high level of flexibility. As a group, we have:
- More than 2,900,000 registered domains
- More than 1,400,000 customers in 149 countries
- More than 600 employees with more than 40 different nationalities
- English as a corporate language
- 10 major brands well established in the European market
Diversity and Inclusion
At group.ONE we are intentional about diversity, equality and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.
Therefore, group.ONE is an equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/ expression.
If you have a disability or special need that requires accommodation, please let us know in your application.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Driftsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København V.
Jobbet er oprettet på vores service den 6.10.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Driftsleder
- København V
- Onsdag den 30. november 2022
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Statistik over udbudte driftsledere i København V over tid
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