Senior Business Manager, Commercial Excellence
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Are you looking for a role where you can define, reinforce, and sustain a unified approach on how we work with service excellence globally? Then the newly created role in our Commercial Excellence team might be just the right challenge for you to help us take our customer’s experience to the next level.
Our ComEx team is looking for a Sr. Business Manager to drive service excellence.
Joining us, you will have the opportunity of working in a world leading healthcare company where you will be part of the Commercial Excellence team in the Demant International Sales area. Our team is here to support the local markets in maximizing commercial impact through individual country initiatives as well as broader deployment of business-related tools, processes optimizations and best practices sharing among the global communities.
About the role – unify processes and design new ways of working with service excellence.
In this newly created role, you will play a key role in the implementation of a new CRM solution for servicing our wholesale business where you will team up with our countries to jointly explore and recommend global business requirements/practices in the area of customer service:
- Customer Experience: Become the point of reference in commercializing solutions that empower our organization to deliver outstanding customer experiences.
- Process Excellence: Apply a first principle thinking to map & design global processes that work in real life and are adjacent to our customer journeys.
- Project Management: Drive business process improvement initiatives in close collaboration with both local as well as more technical internal stakeholders.
- Change Management: Collaborate systematically with stakeholders at all levels in the organization to help people adapt to and adopt best practices in form of organization's goals, processes, or technologies.
- Stakeholder Management: Drive business process improvement initiatives and strategies with internal stakeholders across the organization both global and local.
Travel will play an important part of the role to gain insights and feeling for the local processes and potential optimization opportunities.
About you - customer centric mindset with can-do attitude
Most importantly, you are passionate about designing and promoting best practice for customer service, hence solving problems, identifying root causes, and translating analyses into concrete recommendations. We imagine that you have several years of experience working with after-sale customer experience – customer success, service and support, and a relevant educational background within Business administration, Economics or similar. We expect you to be curious and willing to understand the “why”. You are a structured person who enjoys simplifying complexity and can connect with stakeholders at all levels of a matrix organization such as ours.
Furthermore, we hope to see in you:
- Seasoned in mapping and working with customer journeys.
- Hands-on experience with business process mapping and documentation.
- Creative confidence to challenge status quo in designing new ways of working.
- Experience with defining and prioritizing requirements to IT, to support the business.
- Experience with large CRM projects: launch, roll-out, change management, drive adoption.
- International background – fluency in English is a must, additional language skills welcome.
- Sharp eye for details and comfortable to working with tight deadlines (and remind others).
We look forward to hearing from you.
CONTACT & APPLY
Please send us your CV as soon as possible and no later than January 1st, 2024, as we are screening applications on a continuous basis. Please note that we only accept application through our online recruitment system. We are curious to meet you!
If you would like to know more about the position, you are welcome to contact Director, Commercial Excellence Claudiu Luchian on [email protected].
At Demant we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.
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Information og data
Denne ledige stilling har jobtypen "Finansmedarbejder", og befinder sig i kategorien "Økonomi og jura".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 4.12.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Finansmedarbejder
- Smørum
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