Operations Manager (Major Incident Manager)
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Søborg
Do you keep a cool head when acting under pressure? Are you able to orchestrate a quick and smooth solution to our most critical incidents? Join a fast-growing IT company and become a part of NNIT and make your mark.
Your responsibilities as an Operations Manager
As our new Operations Manager you will act in the heart of operations in a key position to our customers in the role as Major Incident Manager.
As Operations Manager it is your responsibility to:
You will join our Operations Center & Process Management team in a 24x7 duty rotation.
The Major Incident Manager role will be covered in Denmark consisting of on-site duties during Danish business hours followed by on-call duties outside Danish business hours.
We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests, Problem investigations and standard changes as well as ensuring continual process improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.
The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Make your mark in a fast-growing IT company
To be successful in this position we are looking for a person who are:
You hold a degree in IT and have a good understanding of the set of IT services that NNIT provides as well as the IT infrastructure technologies that supports and enables our services. You have at least 5+ years of experience with management, preferably as Incident Manager, Major Incident Manager, Service Delivery Manager or Operations Manager. Furthermore, you are an experienced actor in a wholly or partially sourced Global IT environment. You understand the ITIL framework, and you are ITIL certified.
Please submit your application and resume in English and attach your education diploma.
Your responsibilities as an Operations Manager
As our new Operations Manager you will act in the heart of operations in a key position to our customers in the role as Major Incident Manager.
As Operations Manager it is your responsibility to:
- Ensure the operation of our Major incident processes by taking ownership of our most critical incidents from their detection and until the operation is safely restored again.
- You will serve as the primary escalation and communication focal point for the impacted business stakeholders.
- Ensure the best team across our global delivery are gathered to ensure a quick and efficient resolution.
- Take lead in Major Incident taskforces with a clear purpose of minimizing business impact.
- During the Major Incident process, you will ensure timely documentation on the course of events and for subsequent Problem Management.
- Keep a critical eye and a creative mind in your developing focus on our existing processes to ensure that Major incidents are handled optimally and do not reoccur.
- You understand the importance of continual process improvement, and your power of execution ensures that we develop in the right direction.
You will join our Operations Center & Process Management team in a 24x7 duty rotation.
The Major Incident Manager role will be covered in Denmark consisting of on-site duties during Danish business hours followed by on-call duties outside Danish business hours.
We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests, Problem investigations and standard changes as well as ensuring continual process improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.
The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Make your mark in a fast-growing IT company
To be successful in this position we are looking for a person who are:
- Service-minded.
- Able to make yourself heard, understood, and respected by suppliers and colleagues even under pressure.
- Tough and capable of navigating in hectic situations with different stakeholders who expect you to solve the incident.
- Analytical and has a structured approach combined with a high sense of urgency.
- Thriving in a busy and changing environment.
- Comfortable with making decisions.
You hold a degree in IT and have a good understanding of the set of IT services that NNIT provides as well as the IT infrastructure technologies that supports and enables our services. You have at least 5+ years of experience with management, preferably as Incident Manager, Major Incident Manager, Service Delivery Manager or Operations Manager. Furthermore, you are an experienced actor in a wholly or partially sourced Global IT environment. You understand the ITIL framework, and you are ITIL certified.
Please submit your application and resume in English and attach your education diploma.
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Søborg.
Jobbet er oprettet på vores service den 2.4.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forretningsudvikler
- Søborg
- Søndag den 10. maj 2020
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