Senior User Experience Researcher
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Skanderborg
Are you a passionate and curious user experience researcher ready to take the next step in your career? Are you ready to transform customer pains and data-driven insights into excellent customer experience? Would you like to take our design of intuitive and user-friendly interfaces to the next level? Would you like to impact our journey of creating a greener and more sustainable world through intelligent metering solutions and services for energy- and water consumption in an international company in rapid global growth?
Become a part of User Experience and User Interface Design
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded with the innovation prize by Dansk Industri (DI) and in 2023, the UX Design Award by IDZ, which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy.
With a direct reference to our Head of User Experience & User Interfaces, you now have the opportunity to join a dynamic growing User Experience & Interfaces team, consisting of 10 talented User Experience Researchers and User Interfaces Designers. We take pride in creating intuitive and user-friendly products. Our team is dedicated to solving real customer pains and identifying value propositions to catalyze innovative solutions and services for our business areas; water, heat/cooling, and electricity. We value collaboration and encourage close partnerships both within and outside of our team. And, of course, we value having fun along the way.
A job with an agile experimental approach and focus on long-lasting customer experience value creation
In the position as Senior User Experience Researcher you will engage with customers, solve real customer pains, and shape actionable insights that contribute to clean water and energy supply. Your role will be focused on the design discovery phase activities. Here, you will be working closely with end users, product management, engineering teams, user interface, and user experience specialists. In close collaboration with the respective teams, you will be planning and gathering data, assessing behavioral data from existing solutions and triangulating this with qualitative research, and disseminating your findings to relevant projects and stakeholders.
More specifically, you will be:
In the job you can expect approximately 20 days of traveling per year.
Personality matters
We are looking for a talented Senior User Experience Researcher with the ability to work closely and build relationships with stakeholders across disciplines and domains. You will act as a strategic partner in product decisions including providing strategic guidance for the discovery, selection, and justification of projects. Therefore, we imagine that you already feel confident with defining and driving adoption of user centric activities, map and validate customer journeys and personas. We imagine that you have +4 years of proven experience in user research, like service design/service blueprint combined with an educational background from a relevant master’s or bachelor’s degree such as Human-Computer Interaction, Interaction Design, Design Research, Design Psychology, or equivalent. Experience in one of following areas is considered an advantage:
As a person, you are energized by analyzing patterns with current software solutions, services and creating a case for change. You are a good storyteller by nature and have tools and techniques to help scale User Research in our organization. To be successful, we expect you to challenge what brings value to our customers, users, and business. Lastly, you communicate and translate complex data into easy-to-understand information and direction.
You are fluent in both written and spoken Danish and English.
We offer more than just a job
As Senior User Experience Researcher, we offer you an exciting position where personal and professional development is highly prioritized, and daily sparring with competent colleagues is a natural part of our way of working. You will be part of projects, both in Denmark as well as internationally. You will experience great freedom to act, responsibility and plenty of opportunities to develop your capabilities.
We offer flexible working hours and numerous employee benefits, including a canteen scheme, fruit scheme, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of User Experience & Interfaces, Bjørn Carlsen, on phone: +45 89 93 10 00.
Become a part of User Experience and User Interface Design
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded with the innovation prize by Dansk Industri (DI) and in 2023, the UX Design Award by IDZ, which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy.
With a direct reference to our Head of User Experience & User Interfaces, you now have the opportunity to join a dynamic growing User Experience & Interfaces team, consisting of 10 talented User Experience Researchers and User Interfaces Designers. We take pride in creating intuitive and user-friendly products. Our team is dedicated to solving real customer pains and identifying value propositions to catalyze innovative solutions and services for our business areas; water, heat/cooling, and electricity. We value collaboration and encourage close partnerships both within and outside of our team. And, of course, we value having fun along the way.
A job with an agile experimental approach and focus on long-lasting customer experience value creation
In the position as Senior User Experience Researcher you will engage with customers, solve real customer pains, and shape actionable insights that contribute to clean water and energy supply. Your role will be focused on the design discovery phase activities. Here, you will be working closely with end users, product management, engineering teams, user interface, and user experience specialists. In close collaboration with the respective teams, you will be planning and gathering data, assessing behavioral data from existing solutions and triangulating this with qualitative research, and disseminating your findings to relevant projects and stakeholders.
More specifically, you will be:
- Designing and facilitating user involvement activities; prototype evaluations, design sprints, foundational studies, etc.
- Making rapid prototyping, not striving for perfection, with the purpose of early user value testing
- Facilitating workshops on a diverse range of topics with customers, internal, and external stakeholders
- Gathering and analyzing data and identifying issues and gaps to be addressed with UX expertise
- Using insights to inform and guide the ongoing project selection process
- Determining UX/UI project-specific metrics that can be measured before, during, and after implementation to ensure we are creating the desired end-user impact
In the job you can expect approximately 20 days of traveling per year.
Personality matters
We are looking for a talented Senior User Experience Researcher with the ability to work closely and build relationships with stakeholders across disciplines and domains. You will act as a strategic partner in product decisions including providing strategic guidance for the discovery, selection, and justification of projects. Therefore, we imagine that you already feel confident with defining and driving adoption of user centric activities, map and validate customer journeys and personas. We imagine that you have +4 years of proven experience in user research, like service design/service blueprint combined with an educational background from a relevant master’s or bachelor’s degree such as Human-Computer Interaction, Interaction Design, Design Research, Design Psychology, or equivalent. Experience in one of following areas is considered an advantage:
- Experience working with agile R&D teams and Dual Track
- Collaborating with multi-disciplinary teams and digital technologies
- Comfortable in complex environments where trade-offs are a part of the job
As a person, you are energized by analyzing patterns with current software solutions, services and creating a case for change. You are a good storyteller by nature and have tools and techniques to help scale User Research in our organization. To be successful, we expect you to challenge what brings value to our customers, users, and business. Lastly, you communicate and translate complex data into easy-to-understand information and direction.
You are fluent in both written and spoken Danish and English.
We offer more than just a job
As Senior User Experience Researcher, we offer you an exciting position where personal and professional development is highly prioritized, and daily sparring with competent colleagues is a natural part of our way of working. You will be part of projects, both in Denmark as well as internationally. You will experience great freedom to act, responsibility and plenty of opportunities to develop your capabilities.
We offer flexible working hours and numerous employee benefits, including a canteen scheme, fruit scheme, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of User Experience & Interfaces, Bjørn Carlsen, on phone: +45 89 93 10 00.
Information og data
Denne ledige stilling har jobtypen "Forsker", og befinder sig i kategorien "Sundhed og forskning".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 19.4.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forsker
- Skanderborg
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