EMEA Onsite Support Team Leader
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Ballerup
Would you like to head up our on-site IT support for the EMEA region?
Join us as we gather the entire GN Group under one IT set-up – a journey where you will play an important role in communicating the progress from a support perspective as we take our IT set-up to the next level.
Lead an international team
At the GN Group, we balance scientific research with expertise across advanced headsets, headphones and hearing aids. Joining IT Services in Ballerup, you will lead our ITS Onsite EMEA team of IT support specialists in – 4 in Denmark, 1 in Spain and 2 in the UK. Together, they carry out all on-site IT support, including walk-ins and some project participation in terms of IT set-up.
“After corona, we’re looking to really gather the troops again and get that true team feeling back. We need to share even more knowledge and document it across countries. You’ll be able to work closely with the managers of other regions in the process,” explains Head of IT Service Lars La Cour.
Hands-on technical team leader
In this role, you will be our hands-on team leader and an on-site support specialist for the EMEA region. This means that aside from heading up your team, ensuring team spirit and development, you will also act as the ‘playing coach’ who handles support from A to Z. Specifically, you will:
“You’ll have a team of very independent supporters, but you’ll be the rallying point who makes sure we align globally and move towards the same goal as a team,” says Lars.
Team lead experience and great on-site support skills
You are ready to apply hands-on skills in a role with a focus on constantly improving the service level, and you thrive spearheading a team and are not afraid to set the direction – or challenge your team or for that matter, your manager.
Moreover, you have the patience to ensure aligned processes, and we also imagine that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 29 March 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of IT Service Lars La Cour on +45 5125 3554.
#LI-GNGroup
Join us as we gather the entire GN Group under one IT set-up – a journey where you will play an important role in communicating the progress from a support perspective as we take our IT set-up to the next level.
Lead an international team
At the GN Group, we balance scientific research with expertise across advanced headsets, headphones and hearing aids. Joining IT Services in Ballerup, you will lead our ITS Onsite EMEA team of IT support specialists in – 4 in Denmark, 1 in Spain and 2 in the UK. Together, they carry out all on-site IT support, including walk-ins and some project participation in terms of IT set-up.
“After corona, we’re looking to really gather the troops again and get that true team feeling back. We need to share even more knowledge and document it across countries. You’ll be able to work closely with the managers of other regions in the process,” explains Head of IT Service Lars La Cour.
Hands-on technical team leader
In this role, you will be our hands-on team leader and an on-site support specialist for the EMEA region. This means that aside from heading up your team, ensuring team spirit and development, you will also act as the ‘playing coach’ who handles support from A to Z. Specifically, you will:
- Act as the on-site escalation point for both users in EMEA and internal IT
- Be responsible for stakeholder management in EMEA countries without local IT support
- Ensure close cooperation with our outsourced service desk
- Provide first- and second-line on-site support on a variety of devices, systems and technologies
- Manage small projects like office moves, MPLS lines, etc.
- Create and maintain high-quality knowledge articles and provide accurate reporting
“You’ll have a team of very independent supporters, but you’ll be the rallying point who makes sure we align globally and move towards the same goal as a team,” says Lars.
Team lead experience and great on-site support skills
You are ready to apply hands-on skills in a role with a focus on constantly improving the service level, and you thrive spearheading a team and are not afraid to set the direction – or challenge your team or for that matter, your manager.
Moreover, you have the patience to ensure aligned processes, and we also imagine that you:
- Have a few years of team lead experience, enabling you to manage on-site support professionals
- Possess expert working knowledge of Microsoft Windows 10 desktop OS and O365
- Have experience with Microsoft server operating systems and managing Microsoft Active Directory
- Have a solid appreciation of application and OS deployment mechanisms
- Have the ITIL 4 foundation – and it is a plus, though not a prerequisite, if you also have PRINCE2 Foundation/Practitioner and/or MS certifications
- Are fluent in both Danish and English
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 29 March 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Head of IT Service Lars La Cour on +45 5125 3554.
#LI-GNGroup
Information og data
Denne ledige stilling har jobtypen "HR-medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 8.3.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- HR-medarbejder
- Ballerup
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