IT Coordinator
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Sydjylland
Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools?
Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications?
If so, you could be the new team member for Wilhelmsen in Esbjerg!
You will be located at the costumer’s office in Esbjerg (NorSea), where you will support and coordinate the locale issues. Other than the local issues, you will also support the rest of the global support team when needed – as they will also support you in the daily work.
Main tasks
Qualifications
As you will be dealing with the client daily, it’s important that you thrive in a position where you have a lot of internal and external interactions. With this in mind, it should be a normal part of your nature to be proactive and meeting people in eye hight.
We see the right candidate as someone who has some (or all) of the listed qualifications below:
Additional about the team and role
We believe in proactive IT Support and want to empower our users with good knowledge of the tools they need to use to perform their job. In addition to the Microsoft 365 applications, we utilize the functionalities in ServiceNow to automate as much as possible, leaving our team to focus on user interaction, along with technical issues that may require physical attention. We also have high focus on providing great service, so monitoring user satisfaction and identifying improvement potential is an integral part of this role. We have a 1st Line team, that also needs guidance on how to support our users better.
This role will also coordinate local activities and projects related to implementation of new business applications, infrastructure changes as well as management of local IT vendors.
Interested?
Wilhelmsen is hiring for this vacant position in collaboration with Hartmanns. If you want to know more, please contact Jørn Emil Sørensen via mail [email protected] or +45 4121 1418.
About Wilhelmsen
Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalization. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.
Read more: www.wilhelmsen.com
Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications?
If so, you could be the new team member for Wilhelmsen in Esbjerg!
You will be located at the costumer’s office in Esbjerg (NorSea), where you will support and coordinate the locale issues. Other than the local issues, you will also support the rest of the global support team when needed – as they will also support you in the daily work.
Main tasks
- Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
- Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
- Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
- Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
- Local Deskside Support.
- Monitor user satisfaction scores, identify improvement potential.
- Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
- Advice on IT investment budget.
- Provide accurate reporting as required.
- Act within the corporate governance policy.
Qualifications
As you will be dealing with the client daily, it’s important that you thrive in a position where you have a lot of internal and external interactions. With this in mind, it should be a normal part of your nature to be proactive and meeting people in eye hight.
We see the right candidate as someone who has some (or all) of the listed qualifications below:
- Excellent written and spoken English and Danish skills.
- Ability to understand & convey complex IT Scenarios.
- University level degree in IT or Business Administration or relevant industry experience.
- Service minded attitude and ability to communicate with all levels within the business.
- Understanding of ITIL processes.
- 3+ years of experience with 1st and 2nd level support
- Experience with ServiceNow would be an advantage
Additional about the team and role
We believe in proactive IT Support and want to empower our users with good knowledge of the tools they need to use to perform their job. In addition to the Microsoft 365 applications, we utilize the functionalities in ServiceNow to automate as much as possible, leaving our team to focus on user interaction, along with technical issues that may require physical attention. We also have high focus on providing great service, so monitoring user satisfaction and identifying improvement potential is an integral part of this role. We have a 1st Line team, that also needs guidance on how to support our users better.
This role will also coordinate local activities and projects related to implementation of new business applications, infrastructure changes as well as management of local IT vendors.
Interested?
Wilhelmsen is hiring for this vacant position in collaboration with Hartmanns. If you want to know more, please contact Jørn Emil Sørensen via mail [email protected] or +45 4121 1418.
About Wilhelmsen
Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalization. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.
Read more: www.wilhelmsen.com
Information og data
Denne ledige stilling har jobtypen "IT-chef", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Sydjylland
Jobbet er oprettet på vores service den 31.1.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-chef
- Sydjylland
- Fredag den 11. marts 2022
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Statistik over udbudte it-chefer i Sydjylland over tid
| Dato | Alle jobs som it-chefer |
|---|---|
| 7. november 2024 | 4 |
| 6. november 2024 | 4 |
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