Axapta 2012 Supporter
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Frederiksberg
Georg Jensen is looking for an AX2012 Supporter for the Application Management team in Global IT. The position is based at HQ in Frederiksberg, close to Metro, bus, and the Frederiksberg Gardens.
Georg Jensen has a leading market position in the high-end Jewellery and Silverware market and premium Home Product market with distribution to the best retailers in the market. We strive to protect our strong brand position to ensure our customers continue to be inspired by Georg Jensen products.
The role
As an Axapta 2012 Supporter, you will play a crucial role in ensuring the smooth operation and support of the company's Microsoft Dynamics AX (Axapta) 2012 system. This is an excellent opportunity for individuals who possess strong technical skills, have a passion for providing exceptional customer support, and thrive in a diverse global environment.
What we offer
We offer an exciting position in a global company with a strong brand and a culture built on a deep and rich heritage of Danish design and craftsmanship. You will have great opportunity to influence the development and the nature of the position (and Team) as well as create value for internal customers worldwide. Few of the benefits that we offer, are a great in-house canteen, favorable pension and health insurance package and good staff prices.
Your tasks and responsibilities:
The Ideal candidate has:
Resumé:
Send your CV and application through the link. We will be performing interviews ongoing in the process. We look forward to hearing from you.
Contact:
For further information regarding the position, please contact Hanne Wifstrand, at [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
Kilde: Jobnet.dk
Georg Jensen has a leading market position in the high-end Jewellery and Silverware market and premium Home Product market with distribution to the best retailers in the market. We strive to protect our strong brand position to ensure our customers continue to be inspired by Georg Jensen products.
The role
As an Axapta 2012 Supporter, you will play a crucial role in ensuring the smooth operation and support of the company's Microsoft Dynamics AX (Axapta) 2012 system. This is an excellent opportunity for individuals who possess strong technical skills, have a passion for providing exceptional customer support, and thrive in a diverse global environment.
What we offer
We offer an exciting position in a global company with a strong brand and a culture built on a deep and rich heritage of Danish design and craftsmanship. You will have great opportunity to influence the development and the nature of the position (and Team) as well as create value for internal customers worldwide. Few of the benefits that we offer, are a great in-house canteen, favorable pension and health insurance package and good staff prices.
Your tasks and responsibilities:
- Provide comprehensive Global 1st Level and some 2nd Level support for the Axapta 2012 system, both remotely and onsite at Georg Jensen headquarters.
- Basic end-user training or on-boarding.
- Assist end-users with technical issues, troubleshooting, and problem resolution via phone, email, and face-to-face interactions.
- Deliver exceptional customer service, demonstrating a patient and service-minded approach in all interactions.
- Actively engage with users to understand their needs and provide effective solutions or workarounds within the system.
- Collaborate with the development and testing teams during system releases, participating in pre-release and post-release activities.
- Ensure timely completion of support tickets and maintain accurate documentation of all support activities.
- Take a proactive approach to identify areas for improvement and suggest enhancements to optimize system performance.
The Ideal candidate has:
- 2-3 years’ experience with Microsoft Dynamics AX (Axapta) 2012.
- Knowledge and experience with a helpdesk system – Jira will be an advantage
- Experience and used to work in an IT operation department
- Passion for working in a customer support role, with excellent interpersonal and communication skills.
- Ability to effectively communicate complex technical information to users with varying levels of technical expertise.
- Patience and ability to remain calm and professional while addressing user issues and providing support.
- Has the ability to anticipate and identify potential system issues and suggest improvements.
- Availability to work some weekends during system releases, ensuring smooth operations and timely support.
- Flexibility to work both onsite at Georg Jensen's headquarters and from home, as required.
- Ability to work in a global environment, embracing diversity and collaborating effectively with teams from different cultures and backgrounds.
Resumé:
Send your CV and application through the link. We will be performing interviews ongoing in the process. We look forward to hearing from you.
Contact:
For further information regarding the position, please contact Hanne Wifstrand, at [email protected]. We also recommend that you visit our website at www.georgjensen.com.
Place of work:
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Frederiksberg.
Jobbet er oprettet på vores service den 15.6.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Frederiksberg
- Mandag den 17. juli 2023
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Statistik over udbudte it-supportere i Frederiksberg over tid
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