IT Support Technician (senior)
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København S
We invite you to bring your passion for IT Support combined with your high level of communication skills into play as you along with 80+ IT support colleagues across the globe supporting Ramboll’s global presence. To succeed in this role, you must have experience from previous jobs including troubleshooting, writing documentation and conferencing support. Work carried out in Danish and English. Are you our new IT Support Technician? Click the apply-button to send your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our IT Support Services department
As our new IT Support Technician, you will be part of our internal and international support organisation providing primarily 2nd line IT support to Ramboll’s internal customers worldwide through different contact channels. You would be working out of Ramboll’s Head Office in Ørestad, Copenhagen.
Your key tasks and responsibilities will be:
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
Personal qualities that will help you succeed in this role include: We are looking for an IT Support technician with support as specialty. You hold 5+ years of experience in IT support and understand that technical skills are crucial but not all a great supporter has. You have an interest towards customer service and understand the essentials of a great service experience. You are able to follow internal processes and timelines, but at the same time capable of being empathic and helpful and take ownership of the case. You have broad knowledge on standard IT technologies, tools and modules, and can provide support on standard devices such as pc’s, tablets, phones and other devices and provide technical and functional support on Ramboll standard applications and software. The IT Support technician we are looking for must be flexible regarding office hours, due to event support. Applicants must be eligible in working in Denmark.
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is the leading engineering, design and consultancy company in Denmark and has more than 3,500 experts working across 13 offices applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning and Urban Design, Water, Environment and Health, Energy and Management Consulting. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our IT Support Services department
As our new IT Support Technician, you will be part of our internal and international support organisation providing primarily 2nd line IT support to Ramboll’s internal customers worldwide through different contact channels. You would be working out of Ramboll’s Head Office in Ørestad, Copenhagen.
Your key tasks and responsibilities will be:
- Incident management and service request management
- Respond and resolve cases within required time periods and ensure timely escalation when needed
- Continuously provide excellent customer service by being friendly, efficient and informative. Being able to deliver exceptional IT support to stakeholders at all levels in a corporate environment.
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
- ITIL V4 Foundation certification or similar level of ITIL knowledge
- Microsoft certifications – Win10, Office 365, Azure or similar level of knowledge
- CompTIA A+
- Fluent in Danish as well as English, written and verbal.
- Working experience in supporting conferences and video conferences (Cisco/Tandberg hardware)
- Experience in troubleshooting and resolving advanced technical incidents, whether that being related to hardware or software. Servicing colleagues on all levels, including senior management.
- Experience working with digital document signing technologies such as NemID is a plus.
Personal qualities that will help you succeed in this role include: We are looking for an IT Support technician with support as specialty. You hold 5+ years of experience in IT support and understand that technical skills are crucial but not all a great supporter has. You have an interest towards customer service and understand the essentials of a great service experience. You are able to follow internal processes and timelines, but at the same time capable of being empathic and helpful and take ownership of the case. You have broad knowledge on standard IT technologies, tools and modules, and can provide support on standard devices such as pc’s, tablets, phones and other devices and provide technical and functional support on Ramboll standard applications and software. The IT Support technician we are looking for must be flexible regarding office hours, due to event support. Applicants must be eligible in working in Denmark.
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is the leading engineering, design and consultancy company in Denmark and has more than 3,500 experts working across 13 offices applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning and Urban Design, Water, Environment and Health, Energy and Management Consulting. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 2.6.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- København S
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Statistik over udbudte jobs som it-supportere i København S
Herunder ser du udviklingen i udbudte it-supporter i København S over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
Se flere statistikker her:
Statistik over udbudte it-supportere i København S over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 22. november 2024 | 4 |
| 21. november 2024 | 4 |
| 20. november 2024 | 2 |
| 19. november 2024 | 2 |
| 18. november 2024 | 2 |
| 17. november 2024 | 2 |
| 16. november 2024 | 2 |
| 15. november 2024 | 2 |
| 14. november 2024 | 2 |
| 13. november 2024 | 2 |
| 12. november 2024 | 2 |
| 11. november 2024 | 1 |
| 10. november 2024 | 1 |
| 9. november 2024 | 1 |
| 8. november 2024 | 1 |
| 7. november 2024 | 1 |