IT supporter for Service Desk for Aller IT

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If you are interested in being part of the best Service Desk in the Nordic, then keep reading!

Are you a true people-person who thrives helping those of us who are not as comfortable with IT equipment, systems, and issues? Would you like to work in an environment with great colleagues across the Nordic countries?

Aller IT

Aller IT is a Nordic IT organization within the Aller Group. We deliver IT services to 2,500 colleagues throughout Norway, Denmark, Sweden, and Finland. We are working on delivering the best solutions for all the Aller Domiciles. On a Nordic level we employ about 100 IT colleagues and we are proud of what we deliver.

In Aller IT we deeply believe in acting and working as a team to support the business in the best possible way. We believe in an open and honest dialogue; we are committed to learn from our mistakes and to continue developing our services and ourselves.

What are my duties, you ask?

You will be part of a Nordic Service Desk in one of the best-known brands in the Nordic. We are proud to support all our business units including digital publishing, travel agencies, content agencies, and Digital Hub.

You will be providing our users with excellent local IT support at the office where you are located, but at the same time you will also take part in a Nordic team where we help each other out and solve tickets across borders. We support our users on both Windows and Mac, and you will be handling 1st and 2nd level tickets. You will be handling cases in ServiceNow, as well as on the phone and face to face, making sure the users have a solution to their issues.

So, exactly what are we looking for?

You are curious by nature and enjoy learning new stuff, which you like to use to help your coworkers develop and grow professionally. You are not afraid to be hands-on with the complicated tasks and make decisions. You are great at what you do and speak Danish and English fluently. Equally important, you have a natural flair for service, and you can put yourself in the user’s spot. You have a great sense of urgency and you get things done.

We will be looking for:

  • Windows10 experience
  • MacOS experience
  • Office 365
  • Active Directory
  • ServiceNow is a plus


  • Experience with working in a Nordic/International team is a plus.

    You will be working out of our offices in Copenhagen

    Your new team

    We are a Nordic team with Service Desk specialists in Copenhagen, Oslo, Stockholm, Malmö, and Helsinki. We help our business customers across the countries and make sure everyone has a friendly person to support them. We have daily meetings on MS-Teams and open and positive communication with plenty of humor. We have a very flat organization, and every member of the team is taken seriously.

    We have a very close working relationship between Operations and Service Desk, but also with the developers and the end user organization.

    We offer:

  • Exciting technical challenges
  • Focus on professional and personal development and training
  • A unique position in a flat organization, where you get to make a great impact
  • Great colleagues, benefits, and great offices


  • Application

    Please send your CV and cover letter in English using the link below or by visiting www.aller.dk under "Karriere".

    On Monday the 30th of November we will change recruitment system and careersite, so the job will be posted again.

    NB! we only accept applications uploaded via our online recruitment system.

    Formalities

    START: As soon as possible, you can already apply today! We will be interviewing ongoing. Deadline 20th December 2020 or sooner if the right candidate is found.

    SCOPE: Full time, permanent employment.

    WORKING HOURS: Office hours.

    LOCATION: Copenhagen (Expect some travel in the Nordic).

    Do you have questions? Please contact: Johnny Viborg, Head of Operations & Service Desk by phone +45 5076 1730 or e-mail [email protected].

    Ansøgningsfrist: 29. november 2020


    Information og data

    Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

    Arbejdsstedet er beliggende i København V.

    Jobbet er oprettet på vores service den 24.11.2020, men kan have været deaktiveret og genaktiveret igen.

    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • IT-supporter
    • København V

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