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Scandic Hotels A/S, København
- Applications are considered on a rolling basis
- København
Job Description
With 280 hotels and 19 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Bring your culture, build ours.
As part of our business transformation we are now strengthening our digitalization capabilities and are looking for new talents as 2nd Line Specialists to our Support Offices.
At present we are looking for one Local Support Specialist to each of our offices in Oslo and Copenhagen, all in all two employees.
As a Local Support Specialist you will belong to the IT Service Desk department in Stockholm but will be located at the local offices. In your work you will help Scandic's employees (and sometimes guests) with IT and system-related issues. Support will be given to our colleagues in the hotels but also as a walk-in function for the Support office where you will be located. You will be working with support via phone, in our case handling system ServiceNow and face-to-face. You will have close connection and dialogue with Service Desk in Stockholm as well as the local IT Service Delivery Managers at the support office of location.
The position may be subject to include on-duty services.
Main activities:
- Ensure a high level of customer service and support is provided to our colleagues and guests.
- Record incoming calls in ITSM Tool (ServiceNow) and carry out diagnostics and resolving with the help of Knowledge base articles and workaround
- Take ownership and ensure that the user is kept informed of the progress of the fault and the system is kept updated regularly
- Co-operate with other Specialists or IT Service Managers to solve more challenging and time-consuming cases
- Escalate to Incident Manager according to the Incident management process
- Collaborate with other departments in IT to create problems cases and help colleagues with troubleshooting
- Help on-site at the hotels with new openings and re-brandings
Work with great people
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."
Skills & Requirements
Experiences you bring and share with us:
- Have experience with similar tasks and Service Desk work
- Good understanding of IT and network
- Great communications skills
- Proficiency in English and Danish
Traits:
- Can-do-approach and a positive team player
- Problem-solving attitude
- Have a passion for helping others
- Can handle many things at once, multitasking, and ability to prioritize
- High level of learnability and adaptability to agile ways of working
Meritorious experiences:
- Experience from our hotel systems, i.e. Scorpio, Simphony
- In-depth IT and network understanding
- Education or training within the IT field
- Knowledge of the ITIL framework
- Experience from one or more case handling systems within IT, such as ServiceNow
- Simphony hardware knowledge
Other:
Availability to travel to Stockholm for initial training for one month and then about once a quarter.
We promote a flexible work life with a good balance between work and free time.
If you have ambitions to develop, we will give you the opportunity to grow in your role.
All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 14.3.2023, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
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