Tier 1 IT Support

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Do you also love it when people ask for IT support, and you solve it with a simple turning it off and on again? Then you might just be the one we are looking for! We need someone who can support a global organization and its people with solving both complex and simple IT challenges.From start-up to global tech unicorn in under a decade Dentistry is in the midst of a digital revolution. 3D scanning, AI, advanced data processing are taking over and are here to stay. In 3Shape we have led the disruption since 2000 and we are only just getting started. As you can imagine, we are running fast. In fact, so fast that we have grown from being under 20 employees to over 2100 globally in just a decade. We know what you are thinking: they must have well-defined structures and systems in place that can support such an agile and fast-moving organization, well… That is why we need your support!You will be joining our dynamic IT Service Desk team and become 1 out of 6 valued members of a team that has touch points with all of the most important IT projects on a global scale. You will help us solve problems and optimize processes that allow our colleagues to deliver solutions to millions of dental patients around the world.We are IT wizards!Whether the problem magically solves itself on our colleagues’ way down to the IT office, or if we just show them how to plug in the cable in the right way, you will be working with international IT Specialists dedicated to providing top-notch technical assistance and IT magic to our colleagues. Our Denmark-based team consists of you, two full-time IT Support Specialists, one student assistant, and the Service Desk Team Leader.On a daily basis you would be responsible for making your coworkers’ life easier with your fast thinking, impeccable IT problem solving skills and great smile.Your role is to expect the unexpectedThere will be a broad variety of tasks and one thing that will help you thrive is expecting the unexpected and embracing your prioritizing skills. Daily challenges will await you, and although the day may not go as planned, it is an amazing learning curve and opportunity to have personal impact on a growing global organization. What will make it worth it all is a team that will support you, guide you and make you laugh.Besides the above, you will:
  • Take the lead in onboarding and offboarding.
  • Set up and configure devices (laptops, desktops, phones, and printers), software applications, and peripherals.
  • Troubleshoot hardware, software, and network issues, resolving them or escalating to higher-level support if needed.
  • Document and track all support interactions and resolutions in a ticketing system (Jira).
  • Users/Objects management in on-prem AD, access rights, and permissions management.
  • Collaborate with other IT teams (e.g., Infrastructure, Security, Facilities) to diagnose and resolve cross-functional issues.
    • Qualifications
  • Bachelor's degree in computer science, IT, or a related field (or equivalent work experience).
  • Strong knowledge of computer hardware, software, and operating systems (e.g., Windows, macOS).
  • Familiarity with network protocols, troubleshooting methodologies, and ITIL best practices.
  • Understanding of printer functionalities.
  • You are familiar with Active Directory service giving you fluency in managing user accounts and security groups.
  • Proficiency in using remote support tools and ticketing systems.
    • Join us in shaping a company culture that makes Monday mornings worth itWe are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to an awesome company culture. We partake in social clubs, monthly Friday bars and various in-team activities as well. If that’s not enough, then add on:
  • An attractive healthcare package to keep you fit and well.
  • Breakfast every day, and a delicious and healthy lunch cooked by our private chefs.
  • Good work/life balance e.g., work from home policy for up to 2 days per week.
  • A joint purpose: to enable dentists to provide superior patient care to every patient, every time.
    • If you are interested in this exciting opportunity, we look forward to seeing your application!We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.About us3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.


    Information og data

    Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

    Arbejdsstedet er beliggende i København

    Jobbet er oprettet på vores service den 12.12.2023, men kan have været deaktiveret og genaktiveret igen.

    Rapportér
    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • IT-supporter
    • København
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