Sr. IT Help Desk Analyst

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AGC Biologics is a leading global Contract Development and Manufacturing Organization, with a deep commitment to improving life quality by bringing new biopharmaceuticals to market. Because of our dedication to building and empowering our internal teams, AGC Biologics is an innovative leader in the industry with an extensive network of cGMP facilities in the US, Europe and Asia. As such, we deliver a deep expertise, dynamic solutions and technologies, as well as customized services for the scale-up and cGMP manufacturing of protein-based therapeutics. We forge exceptionally strong partnerships with our clients, and we never lose sight of our pledge to deliver a reliable and compliant drug substance supply. Right. On time. For more information, visit www.agcbio.com.

Sr. IT Help Desk Analyst

If you thrive on customer support and are looking for a job in a Global IT Team, then we have the perfect opportunity for you!

We are looking for an Sr. IT Help Desk Analyst at our Copenhagen site. This is a great opportunity for somebody with excellent Help Desk/Service Desk background experience, who has the ability to work independently as well as in a team environment. We are looking for someone with excellent interpersonal skills, a “can do” attitude and superior customer service skills.

The Position

In this position you will be part of our Global IT Team consisting of highly skilled employees with various professional backgrounds, nationalities and experiences. Common for all is a high level of professionalism and a dedicated focus on customer satisfaction. You will be involved in the daily support of a rapidly growing organization with increasing needs and demands, where you will be the go-to help desk person at our Copenhagen site and the rest of the team will support you on a daily basis. Your manager will be based in Copenhagen as well.

Responsibilities

As Sr. IT Help Desk Analyst your responsibilities will be:

  • Internal customer/end user support
  • Day-to-day execution of maintenance and operations
  • Troubleshoot problems with the operation, performance and / or functionality of desktop application software and certain data center hardware or software
  • Work with end users, IT staff, and vendors to assess and assist in root cause analysis etc. to resolve issues with applications, processes, or hardware (PCs) in a timely manner
  • Manage and support of the AGC Biologics’s mobile technology.
  • Optimize processes
  • Maintains detailed documentation and inventory of all managed environments
  • Responsible for our Asset management

Experience and Qualifications

  • Graduation from a four-year college or university with a degree in Computer Science, Business Systems or other related field(s) preferred. Could also be equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
  • Four years of progressively responsible related experience in Help Desk operations and local area network support
  • Ability to manage projects as assigned
  • Proficiencies in Microsoft technology stack including O365 and Skype for Business
  • Basic knowledge of Network components and topologies
  • General Windows Server knowledge.
  • Ability to be a positive change agent and juggle competing priorities
  • Ability to adapt to changing business needs and assignments, as required
  • Strong problem solving and interpersonal skills
  • Excellent written and verbal English communications skills
  • Self-starter

Behaviors

  • Job Knowledge and Skills. Possesses required knowledge and skills to successfully perform the job. Rapidly embraces and applies new ideas and approaches where doing so adds value.
  • Results-Orientation. Knows how to get things done in an effective and efficient manner with available resources. Plans and prioritizes work, sets and accomplishes goals. Strives to continuously improve company and individual performance.
  • Communication. Cultivates a culture of openness and information sharing. Demonstrates integrity and honesty in all communication. Is willing to “speak the truth” and advocate positions even when unpopular. Provides constructive feedback. Avoids blaming others and is ethical at all times.
  • Innovation. Approaches work with a fresh perspective. Challenges the status quo and looks for better ways of doing things. Develops creative and business minded solutions to difficult situations. Thinks “outside the box.”
  • Leadership. Takes personal responsibility and leads by example. Demonstrates initiative and is committed to and enthusiastic about achieving company success. Makes timely and sound decisions and is willing to make tough choices when necessary. Consults others as appropriate. Maintains confidentiality of private and sensitive information.
  • Accountability. Reliable and action-oriented. Completes quality work on schedule and in a safe manner. Sets appropriate expectations, delivers as promised. Maintains a sense of urgency in accomplishing work. Willing to go the extra mile.
  • Team-Orientation. Develops and maintains high customer satisfaction levels with internal and external audiences. Demonstrates a bias towards service, quality and teamwork. Builds constructive and effective working relationships. Is committed to the success of all stake holders.

Interested?
Please send your application as soon as possible and no later than August 19th 2019. We are reviewing and processing applications as we receive them and we urge you to submit your application sooner rather than later.

If you need further information about the position, please feel free to contact Head of IT EU Apostolis Zafeiris at [email protected].



Information og data

Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 14.8.2019, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • IT-supporter
  • København
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