Service Delivery Specialist, Copenhagen or Gdynia
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København
We are looking for two customer service minded Service Delivery Specialists to join our team in Copenhagen and Gdynia. This is an opportunity for you to be a part of changing company with big ambitions and together create the future of banking.
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
Working with skilled, international teams in a fast-paced, agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs – through innovative solutions, collaboration and partnering with fintechs.
Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?
Your future responsibilities
You’ll join the IT Service Delivery Team, where we work as the single point of contact for all deliveries out of infrastructure.
What you’ll be doing:
- single point of contact for our internal costumers
- change manager
- monitor changes/workorders
- identify tasks which are automation candidates
One of the roles are based in Taastrup, Copenhagen and the other in Gdynia, Poland. Welcome to a multicultural team with service mind as a part of the DNA. We are passionate about happy customers and to help them to solve problems!
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.
You think pragmatically and work effectively even in stressful situations. Moreover, working with people motivates you and you can easily cooperate with various stakeholders.
You are service-minded, target-oriented and you are prone to assist our customers during stressful periods. Also, you are conscious of the fact that you may sometimes be in the eye of the storm. Besides, you follow instructions and procedures.
Your profile and background:
- Fluency in English written and spoken
- Excellent communication skills
- Project management experience
- Knowledge of ITSM tools e.g. Remedy, as well as great IT knowledge or relevant IT experience and its tools and methods
- ITIL 3 certificated will be considered an advantage
If this sounds like you, get in touch!
More information
In the Digital Hub at nordea.com, you can read more about us and how we are changing.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application in English no later than 18 August 2019.
For more information about the position, please contact Søren Lundsgaard, [email protected].
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
We reserve the right to reply only to selected applications.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 27.7.2019, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
- Søndag den 18. august 2019
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