Field Service Implementation Consultant

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS North America seeks an experienced Business Consultant to play a key role in implementations of IFS Field Service Management by providing the necessary business process and application consulting, training, and documentation to ensure customer success in using IFS Cloud Service Management as a tool to improve overall business performance.
*This position is able to sit 100% remote in North America*
Responsibilities

• Become a subject matter expert who can take the customer’s requirements and build a Field Service solution to meet their needs
• Strive to help the customer operate most efficiently
• Work on a project team with the goal of exceeding all of the customer’s expectations
• Complete tasks on time, within scope and with a view of cost to the Customer and IFS
• Have the ability to analyze and understand business processes
• Collaborate with other Consultants within the organization on activities such as:
  • Training and mentoring across related functional areas
  • Work with the Project manager and team to document solutions and possible customizations
  • Work closely with other Consultants to ensure complete solutions are provided to customers and are the best fit in all areas
  
  
• Willingness to support other colleagues where necessary
• Understand the importance of and pursue a high degree of customer service

Qualifications

• Bachelor’s degree in Engineering, Business, Computer Science, or a related discipline is preferred
• Strong knowledge of Service Management
• Experience in a customer-facing role
• 5-10 years’ experience in Field Service solutioning or systems, and ability to apply such knowledge to help meet customers’ business requirements
• Must have good presentation, organizational, and documentation skills
• Must be fluent in English
• Must be proficient in Microsoft Office products
• Ability to learn quickly, communicate ideas effectively, define and lead team efforts
• Flexibility and creativity to adapt to different situations
• Proven to be successful working in a remote position
• Perform other duties as assigned or requested
• Ability to travel up to 25% nationally and internationally, as required.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

Kilde: Jobnet.dk