Customer Experience Partner
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Århus N
In Maersk we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
We are growing our business and we are looking to new persons to our Ocean Customer Experience team in Aarhus. This is a great opportunity for you who possess extraordinary customer service skills, thrives on developing senior customer relationship and want to be part of expanding the business with our customers!
As Customer Experience Partner you will overall:
• Own and manage the customer’s service delivery experience for your assigned client.
• Build corporate customer relationship, understanding their global business drivers, to continuously improve cooperation and processes to the mutual benefit of the customer and Maersk.
• Drive best practice sharing within the Customer Experience community.
• Liaise with the commercial team on service issues and successes.
For more than 100 years, from humble beginnings to trusted global leader, we’ve always believed that when you embrace change and seize opportunities, everything is possible. That growth and success is achievable with dedication, brave decision making and teamwork.
Working for Maersk means being part of a team that is passionate about being there for our customers and for each other – enabling global trade and connecting a world of opportunity. It means embracing our pioneering spirit, valuing the diverse mix of perspectives we all bring. Fulfilling your potential as we fulfil ours.
We have embarked on a new journey, an industry-defining transformation that will simplify global trade. It’s a big moment in our history and future – and we all have our own part to play.
Are you ready?
Let's go. All the way
You will be responsible for managing the customer experience of your client base and executing the import and export related shipments for the account. This entails that you are responsible for identifying customer issues proactively, build strong relationship with customers and identify logistics solutions which benefits both Maersk and the customer.
You will amongst other be focusing on:
• Ensuring a smooth execution of the end-to-end shipment lifecycle, working closely with the customer as well as other Customer Experience Partners and other internal stakeholders
• Coordinate with commercial organization on customer commitments and forecasts.
• Own customer issue escalations, and engage relevant stakeholders as required to facilitate timely and effective solutions.
• Share standard processes and document formats relevant to the customer.
• Manage and improve day-to-day customer processes, both local ones, and global standard ones.
• Develop commercial intelligence, about the customer, and the customer industry.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Commercial experience (customer service).
• Industry experience (internal or external).
• Holistic understanding of the industry that the customer operates in.
• Holistic understanding of the customer supply chain.
• Local knowledge for the main customer geographies.
• Manage without authority – manage teamwork among colleagues not reporting or not within same cluster or function.
• Can attend C-level discussions with customer as needed.
• Great communication skills (verbal and written) – in English, and preferably fluency in Danish language
We are growing our business and we are looking to new persons to our Ocean Customer Experience team in Aarhus. This is a great opportunity for you who possess extraordinary customer service skills, thrives on developing senior customer relationship and want to be part of expanding the business with our customers!
As Customer Experience Partner you will overall:
• Own and manage the customer’s service delivery experience for your assigned client.
• Build corporate customer relationship, understanding their global business drivers, to continuously improve cooperation and processes to the mutual benefit of the customer and Maersk.
• Drive best practice sharing within the Customer Experience community.
• Liaise with the commercial team on service issues and successes.
We offer
For more than 100 years, from humble beginnings to trusted global leader, we’ve always believed that when you embrace change and seize opportunities, everything is possible. That growth and success is achievable with dedication, brave decision making and teamwork.
Working for Maersk means being part of a team that is passionate about being there for our customers and for each other – enabling global trade and connecting a world of opportunity. It means embracing our pioneering spirit, valuing the diverse mix of perspectives we all bring. Fulfilling your potential as we fulfil ours.
We have embarked on a new journey, an industry-defining transformation that will simplify global trade. It’s a big moment in our history and future – and we all have our own part to play.
Are you ready?
Let's go. All the way
Key responsibilities
You will be responsible for managing the customer experience of your client base and executing the import and export related shipments for the account. This entails that you are responsible for identifying customer issues proactively, build strong relationship with customers and identify logistics solutions which benefits both Maersk and the customer.
You will amongst other be focusing on:
• Ensuring a smooth execution of the end-to-end shipment lifecycle, working closely with the customer as well as other Customer Experience Partners and other internal stakeholders
• Coordinate with commercial organization on customer commitments and forecasts.
• Own customer issue escalations, and engage relevant stakeholders as required to facilitate timely and effective solutions.
• Share standard processes and document formats relevant to the customer.
• Manage and improve day-to-day customer processes, both local ones, and global standard ones.
• Develop commercial intelligence, about the customer, and the customer industry.
• Be fully responsible for customer satisfaction across Maersk product offering.
We are looking for
• Commercial experience (customer service).
• Industry experience (internal or external).
• Holistic understanding of the industry that the customer operates in.
• Holistic understanding of the customer supply chain.
• Local knowledge for the main customer geographies.
• Manage without authority – manage teamwork among colleagues not reporting or not within same cluster or function.
• Can attend C-level discussions with customer as needed.
• Great communication skills (verbal and written) – in English, and preferably fluency in Danish language
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 1.12.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus N over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 23. november 2024 | 2 |
| 22. november 2024 | 2 |
| 21. november 2024 | 2 |
| 20. november 2024 | 2 |
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| 5. november 2024 | 2 |
| 4. november 2024 | 2 |
| 3. november 2024 | 2 |
| 2. november 2024 | 2 |
| 1. november 2024 | 2 |
| 31. oktober 2024 | 2 |
| 30. oktober 2024 | 2 |
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| 27. oktober 2024 | 2 |
| 26. oktober 2024 | 2 |
| 25. oktober 2024 | 2 |
| 24. oktober 2024 | 1 |