Ocean Customer Experience Partner
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Århus N
Opportunity
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work.
We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business. It is An exciting job opportunity in an international, challenging business environment characterized by high pace and diversity.
Key Responsibilities
You will be managing our out of gauge and break bulk cargo booked by customers handled by our Ocean department, meaning, that you will get the opportunity to specialize your skills. As an Ocean Customer Experience Partner your responsibility is to ensure your customers receive the best customer services possible. Processes booking requests, and handles customer related inquiries concerning all of the movement of their cargo. You will also be an important stakeholder to our Service Center meaning, that you should connect all the ends in the process customer requested for.
Main tasks
- Delivering the best in class customer experience, based on solid understanding of the logistics and customers needs.
- Monitor the status of your customer’s potential issues and be fully responsible for customer satisfaction. Engage in service meetings, build on your initiative, and follow-up with customers regularly and in various ways to identify improvement opportunities
- Actively participate in coordinating the daily and international operational efforts within Customer Experience teams.
- Actively coordinate with other involved internal teams to be able to execute our service, as well as with external stakeholders.
- Help both team and product to develop and grow even more.
Who we are looking for?
- Experienced in shipping and/or forwarding.
- Excellent customer service skills
- Ability to build constructive and effective relationships with others.
- Open-minded and creative attitude with willingness
- Being a team player and takes initiatives
- Strong in decision making
- Customer centric, move yourself in the customer’s position and define improvements within company goals.
- Possess good IT skills
- Fluent in Danish and English.
Ocean Customer Experience Partner
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 8.8.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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| 23. november 2024 | 2 |
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| 24. oktober 2024 | 1 |