Customer Success Agents (Danish/English/Swedish/Norwegian/Dutch)

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Århus V

Do you want to be part of a growth adventure at one of the fastest growing software start-ups in retail?

Are you crazy passionate about helping customers achieve their goals? Do you want to do an extra effort to make the best possible customer service? And are you excited to be part of a fast-growing start-up? Then be brave and read further.

Who is ELISA?

Easy Lives Sales is a software company whose product, ELISA, helps both physical and online retailers achieve ambitious sales results on social media via live shopping. Our mission is to empower retailers to establish a personal relationship with their customers in a digital age. With the use of our software robot, ELISA, it is easy for retailers to sell on social media. Our customers sell via live streams on Facebook or stories on Instagram. We are already present in multiple countries in Europe and are growing fast. To accelerate our growth, we are looking for Customer Success Agents to help achieve our ambitions.

Who are you?

You are comfortable talking to and connect with any type of person. You have a natural kind of likeability and trustworthiness over you. You are eager and confident, and setbacks won’t hold you back. You are open for feedback and are always looking for ways to learn and improve yourself. You love to meet new people and going the extra mile to make (potential) customers happy.

Your competencies

Great communicative skills, organized, a self-starter.

About the job

We are looking for trustworthy and skilled Customer Success Agents for our markets in Denmark, Holland, Sweden, Norway, Faroe Islands and UK - and some who are ready to play a key role in our growth journey. You will become a central part of the customer service team. The majority of the contact with customers will take place digitally via Phone, Email, Live Chat and other platforms. You will be supporting, problem-solving and make demonstrations for existing and new customers.

Responsibilities

  • Customer service through phone and other digital systems
  • Teaching new customers how to use our software platform
  • Developing yourself

Must-haves for the job

  • You have affinity with customer service, retail or social media
  • You are motivated to be part of a start-up
  • You are a quick learner and not afraid of systems such as Outlook and Hubspot
  • You are fluent in English and one of the following languages: Danish, English, Swedish, Norwegian, Dutch, German

Nice to have for the job

  • Being a Facebook and Instagram wizard
  • Experience from working in a SaaS (Software as a Service) or e-commerce company

You’ll be working on…

The next big thing in retail! According to McKinsey & Company, live shopping is a rapidly growing sales channel, growing across the globe and has now taken off in Europe as well. You have the chance to empower retailers to have meaningful personal interactions with their customers online equaling the playing field where both large and small companies stand a chance again.

You love working here

At ELISA, we believe in an equal, open and flat organization structure. Do you have a great idea? Please share! You don’t agree with the CEO’s decision? Tell him! Here your opinion counts and your voice will be heard.

We are on an adventure together where you have the opportunity to grow your career along with the growth of our company. An ambitious and skilled individual will have the chance to increase both impact and responsibilities along the way.

Location

To work remote is an integrated part of our company, but since you’ll play a central part of our expansion and growth, we will appreciate that you have the possibility to be present at our office in Aarhus most of the time.

We are looking to staff both part-time and full-time (37,5 hours a week) positions.

How to grab our attention

If would like to receive your motivational letter and CV – and if you find a way to make your CV stand out, you might get us excited. At ELISA, we highly value personality and motivation!

We simply can’t sleep so curious are we to be receiving your application!!!

For more information or questions visit www.elisa.io or contact us at [email protected].


Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Århus V.

Jobbet er oprettet på vores service den 20.12.2021, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Århus V
  • Mandag den 14. februar 2022

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