Customer Success Engineer Associate (student position)

We're looking for a Customer Success Engineer (CSE) Associate to contribute to the success of our customers’ Playable marketing campaigns. This role is perfect if you are a service-minded talent with a passion for helping customers achieve their goals while seeking to grow your career in tech. You will report to the Customer Support Lead and be part of a successful team who is already working with some of the biggest brands in the world.
We're looking for a Customer Success Engineer (CSE) Associate to contribute to the success of our customers’ Playable marketing campaigns. This role is perfect if you are a service-minded talent with a passion for helping customers achieve their goals while seeking to grow your career in tech. You will report to the Customer Support Lead and be part of a successful team who is already working with some of the biggest brands in the world.

The role
The role
The role
As a CSE Associate, you will guide and advise our customers in the chat support to help them achieve their goals in the Playable platform.
As a CSE Associate, you will guide and advise our customers in the chat support to help them achieve their goals in the Playable platform.

You will use your analytical abilities to understand our customers’ pain points, your communicative skills to accommodate their needs, and communicate clear and understandable answers in a timely manner. Whether you’re able to solve customers’ issues yourself or if you need to bring on an expert, we expect that you guide the customer throughout the entire process.
You will use your analytical abilities to understand our customers’ pain points, your communicative skills to accommodate their needs, and communicate clear and understandable answers in a timely manner. Whether you’re able to solve customers’ issues yourself or if you need to bring on an expert, we expect that you guide the customer throughout the entire process.

Besides being our first-line support, you will also play a vital part in creating and updating content for our Help Center, meaning that you should be able to convert technical knowledge into easily understandable content.
Besides being our first-line support, you will also play a vital part in creating and updating content for our Help Center, meaning that you should be able to convert technical knowledge into easily understandable content.

This is a part-time student position (preferably 15-20 hours per week) based out of our office in Aarhus, Denmark. Working hours take place between 8:00 to 16:00 and in evenings from 16:00 to 21:00 upon further agreement. We have an inclusive, open-minded and welcoming work environment. As a student at Playable you are an important part of the team. You will get actual responsibility and the opportunity to develop and broaden your expertise. Our office atmosphere is informal, you can wear what you feel most comfortable in and there are benefits like lunch, coffee and Friday breakfast. We also have social events for all our students to mingle and connect outside of work.
This is a part-time student position (preferably 15-20 hours per week) based out of our office in Aarhus, Denmark. Working hours take place between 8:00 to 16:00 and in evenings from 16:00 to 21:00 upon further agreement. We have an inclusive, open-minded and welcoming work environment. As a student at Playable you are an important part of the team. You will get actual responsibility and the opportunity to develop and broaden your expertise. Our office atmosphere is informal, you can wear what you feel most comfortable in and there are benefits like lunch, coffee and Friday breakfast. We also have social events for all our students to mingle and connect outside of work.

The ideal profile
The ideal profile
The ideal profile
We’re looking for a tech-savvy self-starter with an eye for customer service and written communication. Most likely, you already have a basic understanding of HTML, CSS and graphics setup. And if you have an interest in digital marketing (and gamification), you’re well on your way to become our new colleague. We don't expect you to be an expert from day one but hope that you're eager to learn and widen your knowledge with us.
We’re looking for a tech-savvy self-starter with an eye for customer service and written communication. Most likely, you already have a basic understanding of HTML, CSS and graphics setup. And if you have an interest in digital marketing (and gamification), you’re well on your way to become our new colleague. We don't expect you to be an expert from day one but hope that you're eager to learn and widen your knowledge with us.

Relevant experience in customer service or back-office support

Full professional proficiency in Danish and English

A tech-savvy mindset and an understanding of HTML, CSS, pixels, fonts and tracking and curiosity around these areas.

An eagerness to learn and work with some of the brightest minds in SaaS

Relevant experience in customer service or back-office support
Relevant experience in customer service or back-office support
Full professional proficiency in Danish and English
Full professional proficiency in Danish and English
A tech-savvy mindset and an understanding of HTML, CSS, pixels, fonts and tracking and curiosity around these areas.
A tech-savvy mindset and an understanding of HTML, CSS, pixels, fonts and tracking and curiosity around these areas.
An eagerness to learn and work with some of the brightest minds in SaaS
An eagerness to learn and work with some of the brightest minds in SaaS

And it’s a plus if you have
And it’s a plus if you have
And it’s a plus if you have

An understanding of digital marketing and gamification

Experience in creating content

Experience with Google Analytics and Tag Manager

Experience with CMS or ESP solutions (such as WordPress or MailChimp)

Experience with project management systems like Jira

An understanding of digital marketing and gamification
An understanding of digital marketing and gamification
Experience in creating content
Experience in creating content
Experience with Google Analytics and Tag Manager
Experience with Google Analytics and Tag Manager
Experience with CMS or ESP solutions (such as WordPress or MailChimp)
Experience with CMS or ESP solutions (such as WordPress or MailChimp)
Experience with project management systems like Jira
Experience with project management systems like Jira

Let’s put play to work
Let’s put play to work
Let’s put play to work
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones - powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.
While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones - powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.
Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested?
Interested?
Interested?
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Customer Support Lead, Anders Lund, at [xxxxx]
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Customer Support Lead, Anders Lund, at [xxxxx]