Customer Care Order Processor
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Ballerup
Do you want to make a true difference for hearing-impaired people around the world by providing them with great customer service?
Here you get to become part of the Nordic team that helps our customers with hearing aids. What is more, you have the opportunity to help build a new unit from the ground up and truly make your mark on the team and the way we cooperate.
Join a new team as part of our Nordic Customer Care unit
At GN Hearing, our goal is to enable our end users to hear more, do more and be more than they ever thought possible. And in the new team, 7 colleagues are ready to support our Nordic customers with processing orders of custom-made hearing aids or whenever a hearing aid needs repair or is returned.
The customers we interact with are usually health care professionals at hearing clinics, but we also speak directly with end users from time to time.
You handle inbound customer orders
As customer care order processor, you will be responsible for receiving, sorting and processing inbound customer orders relating to custom made hearing aids, repairs and returns. Receiving orders through different channels, you validate these, ensuring that we can process according to customer needs – this is something you will be trained in – and when required, you communicate directly with customers either via phone or e-mail.
Moreover, your key tasks include:
A new team with room to grow
Although this is a newly established team, you can be sure that your colleagues are both dedicated and skilled in their work – and some already have a lot of relevant experience, as they are joining us from another customer care team.
You will also get to work closely with peers in our European operations center as well as with customers from all of the Nordic countries. In short, you will be stepping into a truly international environment that offers new and exciting challenges every day.
“We’ve set up this new local unit because we want to be closer to our customers. And as it is still fairly new, you’ll be able to make your mark on the new team and the way we operate,” explains Lars Steffensen,
Director, Customer Service.
Systematic problem-solver with great communication skills
Always focused on overcoming obstacles, you are known for your ability to find solutions that puts the customer’s needs first. Also, you know how to efficiently plan your time, mastering the art of balancing your sharp attention to detail with your knack for getting things done, thus ensuring that orders are swiftly executed and deadlines are observed. Moreover, we imagine that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 13. 2022. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Lars Steffensen on phone: +45 4055 0581.
#LI-Resound
How was your experience with the job ad, and what can we do to improve?
We care deeply about the people who consider applying for a job at our company. We kindly ask you to share your honest feedback by answering 7 anonymous questions in the link below:
https://app.talenthub.io/feedback/c5c46cb25d124cec84abad7008c008e4
Note: the link will work on all devices - computer, mobile or tablet!
Here you get to become part of the Nordic team that helps our customers with hearing aids. What is more, you have the opportunity to help build a new unit from the ground up and truly make your mark on the team and the way we cooperate.
Join a new team as part of our Nordic Customer Care unit
At GN Hearing, our goal is to enable our end users to hear more, do more and be more than they ever thought possible. And in the new team, 7 colleagues are ready to support our Nordic customers with processing orders of custom-made hearing aids or whenever a hearing aid needs repair or is returned.
The customers we interact with are usually health care professionals at hearing clinics, but we also speak directly with end users from time to time.
You handle inbound customer orders
As customer care order processor, you will be responsible for receiving, sorting and processing inbound customer orders relating to custom made hearing aids, repairs and returns. Receiving orders through different channels, you validate these, ensuring that we can process according to customer needs – this is something you will be trained in – and when required, you communicate directly with customers either via phone or e-mail.
Moreover, your key tasks include:
- Scanning and filing paperwork related to customer orders
- Scanning custom hearing device impressions which we receive from hearing clinics
- Entering and managing order queries in our ERP system – we use CRM Salesforce
- Capturing customer interactions in CRM Salesforce, including customer complaints, which you capture in compliance with regulatory requirements
A new team with room to grow
Although this is a newly established team, you can be sure that your colleagues are both dedicated and skilled in their work – and some already have a lot of relevant experience, as they are joining us from another customer care team.
You will also get to work closely with peers in our European operations center as well as with customers from all of the Nordic countries. In short, you will be stepping into a truly international environment that offers new and exciting challenges every day.
“We’ve set up this new local unit because we want to be closer to our customers. And as it is still fairly new, you’ll be able to make your mark on the new team and the way we operate,” explains Lars Steffensen,
Director, Customer Service.
Systematic problem-solver with great communication skills
Always focused on overcoming obstacles, you are known for your ability to find solutions that puts the customer’s needs first. Also, you know how to efficiently plan your time, mastering the art of balancing your sharp attention to detail with your knack for getting things done, thus ensuring that orders are swiftly executed and deadlines are observed. Moreover, we imagine that you:
- Have experience working with customers and know how to offer a high level of service and assistance
- Bring excellent verbal and written communication skills
- Speak English effortlessly as well as either Norwegian, Swedish or Finnish – it is an added bonus if you speak and understand more than one Nordic language
- Are familiar with ERP systems or have the ability to quickly familiarize yourself with CRM Salesforce
Would you like to know more?
To apply, use the ‘APPLY’ link no later than February 13. 2022. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Lars Steffensen on phone: +45 4055 0581.
#LI-Resound
How was your experience with the job ad, and what can we do to improve?
We care deeply about the people who consider applying for a job at our company. We kindly ask you to share your honest feedback by answering 7 anonymous questions in the link below:
https://app.talenthub.io/feedback/c5c46cb25d124cec84abad7008c008e4
Note: the link will work on all devices - computer, mobile or tablet!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 24.1.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Ballerup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Ballerup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Ballerup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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| 1. december 2024 | 1 |
| 30. november 2024 | 1 |
| 29. november 2024 | 1 |
| 28. november 2024 | 1 |
| 27. november 2024 | 1 |
| 26. november 2024 | 1 |