Customer Service Manager
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Fredericia
Background
In 2012, Banedanmark, the Danish rail infrastructure, awarded a consortium composed of Thales and Strukton Rail with a contract to upgrade the Signaling system in Jutland, the Western part of Denmark to the new European ETCS Level 2 system. Overall approx. 1.200 km of the Danish railway network will be upgraded step-by-step and sub-sequentially put under the responsibility of Customer Service.Key position in a global company
As a Customer Service Manager you will be reporting to the Project Director and be responsible for managing the F-Bane West’s Maintenance activities together with the Customer Service team. The overall goal for the position is to ensure an efficient preventive and corrective maintenance of the newly implemented railway signalling system. This will be an important role to provide a fully functional signalling system in Jutland according to the defined service level goals.The main purpose of the Customer Service team which today consists of Thales own and BDK-personnel to ensure a high availability and reliability of the system on the relevant railway lines. This includes operation on the service desk 24/7, monitoring the alarms of Banedanmark’s signalling system, preventive maintenance and in case of system failure, securing a quick and efficiently correction.As a Customer Service Manager, you will have the overall management of all the maintenance activities, and you will have the main lead on collaborating with the customers and lead all discussions with the customer Operations manager.Additionally, the key responsibilities and tasks include:Work closely with customer, own team and internal partners to ensure high customer satisfaction and contract fulfillment Keep the maintenance budget on track Plan resources, also with internal and external partner, to ensure high level of service quality Define logistics and spare part strategy for the maintenance execution Risk management, mitigation, and control Act as main point of contact to partners, e.g. the back-office maintenance team located in Germany Collaborate with the other departments to ensure that maintenance is taken into consideration during design and installation, and to implement solutions to avoid incidents during operation Implement solutions to avoid incidents with engineering and ensures preventive maintenance Responsible for Health and Safety for the maintenance activities Strong people manager with an eye for service and operations
You are an experienced manager with service business management skills who can balance the structured strategic overview with a hands-on dialogue with technicians and engineers. You have strong interpersonal talents and strive to find solutions and strengthen cooperation between the groups in your own team and the internal and external stakeholders.Furthermore, it would be essential that you have the ability to work as part of a multi-disciplinary and multi-cultural team from several countries, have great team spirit and is effective in written and verbal communication skills with ability to adapt message content depending on audience both in Danish and English.Knowledge with railways systems and with signaling and communication systems would be an advantage but most important is that you have experience within maintenance execution or maintenance projects.Thales Nordic & Baltic:
Thales in the Nordic & Baltic provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace, Space, e-security, and Defense sectors.Thales in the Nordic & Baltic is a part of the Thales Group, with more than 80,000 employees in 68 countries. Thales in Denmark is the headquarter for the Northern European hub including, Norway, Latvia, Lithuania, Estonia, Ireland, Finland, Iceland, and Sweden.Leading global competence center
Thales Group employs over 80,000 employees in 68 countries. As one of the world’s largest industrial competence centers, Thales develops business-critical systems and solutions for defense, aviation, aerospace, transportation, security, and identity management. Our products and systems help secure people, infrastructure, and nations. Thales delivers secure and robust defense and security communications systems that adapts our technological knowledge to the needs of individual citizens, companies, and national interests.Our fast-growing business is built on swift anticipation of the newest technological possibilities and product innovation. This makes it the natural choice for ambitious, bright, and driven individuals who want to make a real impact on projects that affect Denmark and the world.Our common goal across Thales is to be acclaimed by our customers as the market leader for delivering safe and sustainable transportation solutions; yet significant challenges stand in the way. To support our achievement of this goal and differentiate Thales from its competitors, we are committed to quality at every level across Thales. We deliver this commitment by focusing on the quality of what we deliver to the customer, being proactive and looking at continually improving the way we work.Thales in Denmark provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace and Defense sectors. Our significant work in these areas is growing rapidly, so we are looking for home-grown talent to drive our business forward.The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Kasper Vedsted on telephone +45 51 70 78 32 or Camilla Jønsson on telephone +45 29 38 00 59. Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.Deadline for application: As soon as possible
Workplace: Fredericia
Reference: 2015.377
Company: ThalesContact:
In 2012, Banedanmark, the Danish rail infrastructure, awarded a consortium composed of Thales and Strukton Rail with a contract to upgrade the Signaling system in Jutland, the Western part of Denmark to the new European ETCS Level 2 system. Overall approx. 1.200 km of the Danish railway network will be upgraded step-by-step and sub-sequentially put under the responsibility of Customer Service.Key position in a global company
As a Customer Service Manager you will be reporting to the Project Director and be responsible for managing the F-Bane West’s Maintenance activities together with the Customer Service team. The overall goal for the position is to ensure an efficient preventive and corrective maintenance of the newly implemented railway signalling system. This will be an important role to provide a fully functional signalling system in Jutland according to the defined service level goals.The main purpose of the Customer Service team which today consists of Thales own and BDK-personnel to ensure a high availability and reliability of the system on the relevant railway lines. This includes operation on the service desk 24/7, monitoring the alarms of Banedanmark’s signalling system, preventive maintenance and in case of system failure, securing a quick and efficiently correction.As a Customer Service Manager, you will have the overall management of all the maintenance activities, and you will have the main lead on collaborating with the customers and lead all discussions with the customer Operations manager.Additionally, the key responsibilities and tasks include:
You are an experienced manager with service business management skills who can balance the structured strategic overview with a hands-on dialogue with technicians and engineers. You have strong interpersonal talents and strive to find solutions and strengthen cooperation between the groups in your own team and the internal and external stakeholders.Furthermore, it would be essential that you have the ability to work as part of a multi-disciplinary and multi-cultural team from several countries, have great team spirit and is effective in written and verbal communication skills with ability to adapt message content depending on audience both in Danish and English.Knowledge with railways systems and with signaling and communication systems would be an advantage but most important is that you have experience within maintenance execution or maintenance projects.Thales Nordic & Baltic:
Thales in the Nordic & Baltic provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace, Space, e-security, and Defense sectors.Thales in the Nordic & Baltic is a part of the Thales Group, with more than 80,000 employees in 68 countries. Thales in Denmark is the headquarter for the Northern European hub including, Norway, Latvia, Lithuania, Estonia, Ireland, Finland, Iceland, and Sweden.Leading global competence center
Thales Group employs over 80,000 employees in 68 countries. As one of the world’s largest industrial competence centers, Thales develops business-critical systems and solutions for defense, aviation, aerospace, transportation, security, and identity management. Our products and systems help secure people, infrastructure, and nations. Thales delivers secure and robust defense and security communications systems that adapts our technological knowledge to the needs of individual citizens, companies, and national interests.Our fast-growing business is built on swift anticipation of the newest technological possibilities and product innovation. This makes it the natural choice for ambitious, bright, and driven individuals who want to make a real impact on projects that affect Denmark and the world.Our common goal across Thales is to be acclaimed by our customers as the market leader for delivering safe and sustainable transportation solutions; yet significant challenges stand in the way. To support our achievement of this goal and differentiate Thales from its competitors, we are committed to quality at every level across Thales. We deliver this commitment by focusing on the quality of what we deliver to the customer, being proactive and looking at continually improving the way we work.Thales in Denmark provides innovative solutions and advanced technologies within the Ground Transportation, Aerospace and Defense sectors. Our significant work in these areas is growing rapidly, so we are looking for home-grown talent to drive our business forward.The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your application, please do not hesitate to contact Kasper Vedsted on telephone +45 51 70 78 32 or Camilla Jønsson on telephone +45 29 38 00 59. Please submit your application and CV as soon as possible, if you are interested. Applications will be processed on an ongoing basis. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.Deadline for application: As soon as possible
Workplace: Fredericia
Reference: 2015.377
Company: ThalesContact:
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Fredericia.
Jobbet er oprettet på vores service den 27.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Fredericia
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