Service manager, SACM, Group IT

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Hele Danmark

Caverion Group

Do you have experience in ServiceNow Configuration, CMBD and ITSM tools and a passion to extend and deepen your knowledge in this area?

We are currently strengthening our SIAM (Service Integration & Management) team to build up in-house capabilities and capacity. Since this winter, we have run a project in our ServiceNow instance to reduce old customizations and to align with ServiceNow’s CSDM (Common Service Data Model), to ease maintenance and to enable out-of-the-box functionality in our ITSM platform. We need you to plan and manage the next steps of our roadmap in the SACM (Service Asset & Configuration Management) area, in close collaboration with our ITSM Platform Owner, Service Management Office and other stakeholders.

This position will initially focus on SACM area, with possibilities to grow into other areas of the exiting scope of SIAM.

Your base location will be Vantaa FI, Stockholm SE or Oslo NO. You will be part of the Group IT team. The role may involve travelling, 5-20%, depending on your location.

Role Description

We are looking for an experienced Service Integration Expert, to lead the management and further development of our master system for IT asset & configuration data, as well as its integrations to other systems. This system, the Configuration Management Database (CMDB) is at the heart of our data driven IT services. You will manage this system in close collaboration with our Service Owners and IT Partners.

Key accountabilities:

  • Develop and maintain implementation of the Common Services Data Model (CSDM) in Caverion’s ServiceNow platform.
  • Engage with data owners in the organization to ensure data flows are working as designed and are being followed.
  • Suggest improvements to tools & processes and lead their implementation
  • Promote the CMDB in the organization and actively involve stakeholders in needed changes
  • Review and secure relevant data sources for CMDB and asset management
  • Operational asset and configuration management, with accuracy and consistency
  • Related documentation of tools and processes
  • Participate in Quality- and GDPR compliance audits when needed
  • Review vendor reporting & performance in data quality

Qualifications:

  • Education in relevant field, for example Computer Science
  • ITIL certification and good understanding of ITIL processes
  • Experience of ServiceNow Configuration and ITSM tools
  • At least 1-2 years of experience in Service Asset and Configuration Management (SACM) or similar field
  • Team player as well as self-managed individual contributor
  • Knowledge of building technology related services and project business is an advantage
  • Ability to understand Business demands, priorities & dependencies in relation to management of IT asset data
  • Fluent verbal and written communication in English, in addition to one other language, either Scandinavian, Finnish or German

We offer you a versatile area of responsibility in a growing multi-cultural organization with a great opportunity for training and self-development.

Got interested in this position?

For more information about the position, please contact Henning Tønnesen, Manager End User Services, via email at [email protected] or by phone +47 95803835 or Senior Consultant Janne Metsä, email [email protected] or phone +358 400 909927.


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Hele Danmark

Jobbet er oprettet på vores service den 27.9.2022, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Mandag den 31. oktober 2022

Lignende jobs

  • Studiejob /sabbat år: Kundeservicemedarbejdere søg...

    Fri kontakt
    Digital Disruption Media er en hurtigt voksende dansk IT-virksomhed. Vi ligger i hjertet af København, på en sidegade til Frederiksberg Allé – kun 5 minutter fra Hovedbanegården. Vi driver en række kendte danske og internationale søgemaskiner. Du er blevet færdig med gymnasiet og holder sabbatår.
    • Kundeservicemedarbejder
    • Frederiksberg C
    Få mere info
  • Kundeservicemedarbejder i Grækenland

    Fri kontakt
    Arbejd på dansk under den græske sol. Vi søger dansktalende kundeservicemedarbejdere til vores danske team i Athen, Grækenland.
    • Kundeservicemedarbejder
    • Horsens
    Få mere info
  • Sabbatår: Kom med på kundeserviceholdet!

    Fri kontakt
    Kan du yde førsteklasses kundeservice og support? Er du først tilfreds, når du har fundet en løsning på kundens problem? Har du lyst til at joine en gruppe unge kundekonsulenter i en anerkendt IT-virksomhed? Centrum Personale søger flere kundeservicekonsulenter på vegne af en større IT-virksomhed beliggende i Ballerup.
    • Kundeservicemedarbejder
    • Ballerup
    Få mere info
  • Servicerådgiver til Semler Mobility i Hillerød

    Trives du i en udadvendt rolle, hvor du fungerer som bindeled mellem kunden og vores værkstedet? Så er du måske vores nye servicerådgiver til vores helt fantastiske team! Om jobbet Vi søger e..
    • Kundeservicemedarbejder
    • Hillerød
    Få mere info

Statistik over udbudte jobs som kundeservicemedarbejdere i Hele Danmark

Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Hele Danmark over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Hele Danmark.

Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Hele Danmark over tid

Dato Alle jobs som kundeservicemedarbejdere
26. november 2024 255
25. november 2024 253
24. november 2024 256
23. november 2024 250
22. november 2024 255
21. november 2024 259
20. november 2024 252
19. november 2024 248
18. november 2024 240
17. november 2024 248
16. november 2024 252
15. november 2024 254
14. november 2024 252
13. november 2024 259
12. november 2024 265
11. november 2024 267
10. november 2024 260
9. november 2024 262
8. november 2024 265
7. november 2024 255
6. november 2024 263
5. november 2024 245
4. november 2024 244
3. november 2024 250
2. november 2024 245
1. november 2024 248
31. oktober 2024 267
30. oktober 2024 272
29. oktober 2024 283
28. oktober 2024 280
27. oktober 2024 277