Service Advisor søges til Tesla København / Kastrup
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Kastrup
Service Advisor søges til Tesla København / Kastrup
The Role
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
Responsibilities
- Provide the highest level of customer service throughout ownership experience across physical and digital platforms
- Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
- Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service
- Engage walk-in customers promptly, personally and with the goal of understanding their needs
- Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
- Adopt new digital tools with ease and adapt quickly to new process changes
- Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
- Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
- Advise and educate your customer on Tesla warranty policies
- Take on minor escalations, resolve and defuse difficult conversations across all communication channels
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
- Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
- Partner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistent
- Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
- Take on additional responsibilities as required by the business
Requirements
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to excel in a team-based environment and achieve common goals
- Excellent problem-solving skills, and strong ability to take initiative and be proactive
- Possess an understanding of automotive techniques related to repair and servicing of vehicles
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Must have and continue to maintain a valid driving license and safe driving record
- Able to engage in shift work (weekdays) in two shifts rotation with the team.
Do you want to elevate your career and be part of the world's acceleration to sustainable transportation, then please apply!
All applications must be submitted online and contain an English CV and Cover Letter.
Send ansøgning
Om Tesla
Tesla fremskynder verdens overgang til bæredygtig energi. Vi designer, producerer, sælger og servicerer verdens bedste solcelleteknologi, energiopbevaringssystemer og elektriske biler. Herved giver vi kunderne mulighed for at generere, opbevare og forbruge energi fuldstændig bæredygtigt.
Tesla er engageret i at ansætte og udvikle de bedste talenter fra hele verden indenfor enhver given disciplin. Tesla er baseret i Californien og vores medarbejdere kommer fra fire kontinenter. Vi arbejder på at skabe et inklusivt miljø, hvor alle mennesker uanset køn, race, religion eller baggrund kan udføre deres arbejde bedst muligt.
Vores teams arbejder med en ukonventionel filosofi omkring tværfagligt samarbejde. Hvert medlem af et team forventes at udfordre og blive udfordret, at skabe og innovere. Vi forsøger at løse verdens sværeste og vigtigste problemer — og det ville ikke kunne lade sig gøre uden vores fælles passion for at gøre verden til et bedre sted.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Kastrup.
Jobbet er oprettet på vores service den 9.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Kastrup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Kastrup
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Statistik over udbudte kundeservicemedarbejdere i Kastrup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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