Customer Success Manager, Finnish market
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København K
Copenhagen, Full-Time
Do you share our passion for outstanding client relations?
At Siteimprove the Customer Success Team is a critical part of our current and future success. We take the success of our customers incredibly seriously and are looking to add a new Finnish-speaking member to our Finnish Team to make sure we can keep delivering on our proactive approach to customer service.
This position will be based in our Copenhagen office.
Day to Day Responsibilities
As a Customer Success Manager you will deliver effective and proactive assistance to our Finnish and Estonian speaking customer base and directly influence the success of our customers. You will do this by delivering solutions to both technical and non-technical end users, training and advocacy.
We are looking for an individual with excellent people skills, an interest in web communication, and a passion for sharing their knowledge. Next to this the ideal candidate has a passion for ensuring satisfaction and making customers successful in their digital presence.
Core Responsibilities
What We Require of You
What We’ll Love About You
What you’ll love about us
Siteimprove is a Danish founded multinational company with over 500 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney, and Toronto, and our customers are spread across North America, Europe, and Australia.
Even though we’ve been growing rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section. Read more about our values & culture here: https://careers.Siteimprove.com/culture/
We also offer amazing perks!
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.
Do you share our passion for outstanding client relations?
At Siteimprove the Customer Success Team is a critical part of our current and future success. We take the success of our customers incredibly seriously and are looking to add a new Finnish-speaking member to our Finnish Team to make sure we can keep delivering on our proactive approach to customer service.
This position will be based in our Copenhagen office.
Day to Day Responsibilities
As a Customer Success Manager you will deliver effective and proactive assistance to our Finnish and Estonian speaking customer base and directly influence the success of our customers. You will do this by delivering solutions to both technical and non-technical end users, training and advocacy.
We are looking for an individual with excellent people skills, an interest in web communication, and a passion for sharing their knowledge. Next to this the ideal candidate has a passion for ensuring satisfaction and making customers successful in their digital presence.
Core Responsibilities
- Managing customer accounts
- Onboarding new clients and educating existing accounts via presentations and webinars, online or onsite
- Increasing renewal rates and reduce churn
- Following key account metrics and client health
- Identifying target accounts for upsells and new opportunities for sales
- Helping customers with website and Siteimprove Platform related queries
- Working closely with the Sales and Marketing teams to coordinate and understand which customers require our training services
- Maintaining Siteimprove Platform and industry knowledge to effectively drive greater customer relationships
What We Require of You
- Customer service driven.
- Proactive in your desire to help and add value to our customers.
- Highly organized and articulate.
- Excellent written and verbal skills; in both Finnish and English.
- Inquisitive mind with ability to think on your feet.
- Diligent approach to your work.
- General interest in web.
- Demonstrated desire for continuous learning and improvement.
- Able to lay out technical content to different audiences (technical and non-technical end users).
What We’ll Love About You
- Website management experience (web editor, marketing coordinator, etc.).
- Experience in one or more of these fields: web content creation, Accessibility, SEO, SEM, Analytics.
- Screen-share / training experience.
- Knowledge of one or more Content Management Systems and HTML.
- Client-facing experience.
- Worked in a SaaS related environment.
- Data driven
What you’ll love about us
Siteimprove is a Danish founded multinational company with over 500 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney, and Toronto, and our customers are spread across North America, Europe, and Australia.
Even though we’ve been growing rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section. Read more about our values & culture here: https://careers.Siteimprove.com/culture/
We also offer amazing perks!
- Great and Inspiring Company Culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
- Amazing Kitchen Staff. Our celebrity head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
- Outstanding Office Location. We are located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
- Own Friday Bar. On the top floor, we have our very own Friday Bar with quality beverages. In the summer, we may take the party to our cozy courtyard for barbecuing in the sun.
- Fitness Facilities. We have our own free-of-charge fitness room available to all employees at all times. Pulse and strength classes every week. We also have yoga once a month.
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 2.10.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København K
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