Customer Support Engineer

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

København K

Description


The Customer Support team at Siteimprove is a critical part of our success. Customer Support Engineers solve internal and external support tickets while delivering high-quality solutions through professional-level communication and advanced troubleshooting skills. Now s your chance to join Siteimprove on our growth journey, as we are looking for a new colleague to join our Customer Support Team. Our Customer Support Engineers take ownership of technical issues and work with fellow Customer Support Engineers and our Development team to resolve more advanced issues when needed. Working from our Copenhagen office, you will be part of a dynamic Customer Support team located across Sydney, Copenhagen, and Minneapolis, where collaboration and knowledge sharing are central to the daily workflow.

What you will be doing


  • Managing tickets in line with Siteimprove s Service Level Agreement and with the quality that provides high customer satisfaction
  • Problem-solving issues with the product interface and reporting capabilities
  • Providing customer support through email and chat
  • Escalating to Level 2 support and/or the Development team
  • Creating product troubleshooting guides to assist customers and fellow teammates
  • Maintaining practitioner-level knowledge of product features, advantages, benefits, and selling points for effective communication
  • Collaborating with teammates and other departments to ensure a great customer experience and technical setup for every user
  • Being an advocate for the customer to other departments to ensure customer needs are met
  • Providing recommendations and best practices for emerging opportunities that assist in achieving Siteimprove organizational goals
  • Attending meetings and other company functions as necessary
  • Perform other duties as assigned

What we will require of you


  • Bachelor s degree in computer and information sciences, communications, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
  • Understand the concept of Content Management Systems and HTML, CSS, and JavaScript
  • Highly motivated, self-starter, able to thrive in fast-paced environments
  • Strong collaboration and teambuilding skills
  • Minimum 1+ year of experience in technical support regarding web-oriented services, website management, or customer service function
  • Excellent written & verbal communication skills in English

What we will love about you


  • Experience working with customer service platforms and ticketing systems
  • Knowledge of one or more Content Management Systems
  • High-level knowledge of Digital Content Creation, Accessibility, Search Engine Optimization, and Digital Analytics
  • Software-as-a-Service (SaaS) Customer service experience
  • Excellent verbal and written communication skills working in a professional environment
  • Strong collaboration and teambuilding skills
  • Excellent, time management, organizational, and planning skills
  • Ability to multi-task and adapt to a fast-paced environment


DKK 360,000-450,000 per-year-salary

Base pay will depend on the position, individual qualifications, market, and other operational business needs.

Siteimprove is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at .


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i København K.

Jobbet er oprettet på vores service den 30.10.2023, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • København K
Rapportér

Lignende jobs

  • Studiejob /sabbat år: Kundeservicemedarbejdere søg...

    Fri kontakt
    Digital Disruption Media er en hurtigt voksende dansk IT-virksomhed. Vi ligger i hjertet af København, på en sidegade til Frederiksberg Allé – kun 5 minutter fra Hovedbanegården. Vi driver en række kendte danske og internationale søgemaskiner. Du er blevet færdig med gymnasiet og holder sabbatår.
    • Kundeservicemedarbejder
    • Frederiksberg C
    Få mere info

  • Student Assistant - Freight Customer Service Team

    We are a transport and logistics company providing the safe, reliable and efficient movement of people and goods - more than 12,000 colleagues, all committed to transforming our business into a gre..
    • Kundeservicemedarbejder
    • København Ø
    Få mere info

  • Servicemedarbejdere - København

    Servicemedarbejdere - KøbenhavnI Kongsvang søger vi lige nu flere dygtige servicemedarbejdere til lokationer i København med start d. 2. januar. Arbejdsopgaven er at sørge for en ren helhed hos k..
    • Kundeservicemedarbejder
    • København
    Få mere info

  • Assisterende Butikschef på deltid søges til Pelica...

    Pelican Self Storage er en anerkendt nordisk aktør inden for opbevaringsløsninger til både private og erhverv. Lige nu søger de en assisterende butikschef til deres lokation i Storkøbenhavn, som øn..
    • Kundeservicemedarbejder
    • København
    Få mere info

Statistik over udbudte jobs som kundeservicemedarbejdere i København K

Herunder ser du udviklingen i udbudte kundeservicemedarbejder i København K over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.

Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i København K over tid

Dato Alle jobs som kundeservicemedarbejdere
26. november 2024 0
25. november 2024 0
24. november 2024 0
23. november 2024 0
22. november 2024 0
21. november 2024 0
20. november 2024 0
19. november 2024 0
18. november 2024 0
17. november 2024 0
16. november 2024 0
15. november 2024 0
14. november 2024 0
13. november 2024 0
12. november 2024 0
11. november 2024 0
10. november 2024 0
9. november 2024 0
8. november 2024 0
7. november 2024 0
6. november 2024 0
5. november 2024 0
4. november 2024 0
3. november 2024 0
2. november 2024 0
1. november 2024 0
31. oktober 2024 0
30. oktober 2024 0
29. oktober 2024 0
28. oktober 2024 0
27. oktober 2024 0
Fold ud

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger