Operations and Customer Care manager
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København Ø
Job Title:Operations and Customer Care manager
About the Opportunity
Join Sanofi as Operations and Customer Care manager. In this role you will Lead the downstream Supply Chain operations including Logistics, Order-to-Cash and process compliance for Denmark, Norway, Iceland, Sweden, Finland.
Possible locations: Osterbro (DK), Stockholm (SE)
About Sanofi
At Sanofi we work across human health from vaccines to rare diseases, and consumer healthcare. This creates opportunities to work across different areas to build a diverse and exciting career. Sanofi has the capabilities and resources to support your aspirations to fulfill your ambitions and be the best you can be.
Our purpose at Sanofi is to work passionately every day to understand and solve healthcare needs of people across the world. Our ambition is by 2025, to be a top 3 innovative, global and diversified human healthcare company. One that embraces transformative technologies and is focused on its area of excellence. We want to focus on those areas where we know we are making a difference.
About growing with us
In this role you will….
Ensure that the core mission of the team is achieved on Operations, Customer Service and Logistics within Group procedures and local laws and regulations
Manage a team of 3-5 direct reports
Build a strong integration of People, Processes, Tools and Organization for efficient Operations within the Nordics
Work on continuous improvement initiatives within Order-to-Cash, logistics and related tasks
Collaborate with neighboring functions and influence Group processes and harmonization across geography
Accountable for meeting the company’s compliance standards
Work closely with Quality and Internal Control on process optimization and compliance
Lead, motivate and develop staff in order to create a high-performance team, by own example and by ownership of the department priorities
Train and support the team with operational activities and ensuring that all critical processes are well documented, have a back-up and are periodically reviewed to ensure Sanofi remains competitive. This includes Internal Control standards, Quality processes and efficient execution of logistics operations
Build Development plans to engage, grow and motivate the team
Ensure that Head Count and Budget is delivered
Own the budget for warehouse and distribution, and look for ways to improve service and costs
Own the budget for direct reports
About you
Qualifications/ Education & work experience
Master’s degree in business, supply chain. APICS certification in CPIM and/or CSCP preferred
3+ years of experience leading teams within operational responsibilities in Customer Service, Supply Chain or SC Planning within international company
Prove track record in Order-to-cash processes, customer interaction and Lead/Continuous Improvement projects. Experience in accounting standards
Accountable, takes ownership of tasks and decisions, success and failures
Honest and open in communications, not afraid to take less popular decisions or deliver unpleasant feedback but balanced feedback or challenge decisions
Capable to work effectively within a highly complex environment without losing sight of overall objectives and priorities
Disciplined to work highly accurate based on a strict calendar of activities
Team Leadership and coaching experience a preference
Management, attention to details, project management and communication skills
Oral and written fluency in English, any other Nordics language is an advantage
Inspire your Journey: What Sanofi can offer you:
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
An attractive, market-oriented salary aligned with your qualifications and including social benefits above average (e.g. company pension plans, health management)
An individual and well-structured introduction and training when you onboard
You can create your owncareer path within Sanofi. Your professional and personal development will be supported purposefully
As a globally successful and constantly growing company, Sanofi provides international career paths as well.
This is our Sanofi. Discover yours.
If you feel you have the required experience please apply NOW, alternatively contact [email protected] directly for more details.
https://www.Sanofi.com/en/careers/
Own your future. Make your move!
We are proud to have been awarded Global Top Employer 2021!
For GDPR reason we are not accepting any application via email. Only applications received via Sanofi sites will be considered. Applications received outside our platforms won't be reviewed.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 2.2.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København Ø
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Statistik over udbudte jobs som kundeservicemedarbejdere i København Ø
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Statistik over udbudte kundeservicemedarbejdere i København Ø over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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| 26. november 2024 | 6 |