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Global ERP Support Coordinator for Retail
Is it time to get a career that actually matters?Would like to work within a high performing program in a multicultural environment and are you driven by coordinating and implementing solutions in a dynamic environment? Guess what! You have found the right place! We want to invite a new Global Support Coordinator to drive change though support and coordination at Demant.
What we do makes a HUGE difference for people, and we constantly strive to improve ourselves.
Demant is a global hearing healthcare provider with an international presence in more than +30 countries. We are from headquarter supporting our colleagues within the retail business with processes and systems to deliver outstanding service to hearing impaired people. With that in mind we know the importance of having great coordinating skills. This is the key to success.
We are super proud of our accomplishments and need a global support coordinator to join us in this success.
Flair for Business Excellence
The Demant Group has over the last years established a global operating model across the value chain for our Retail and Wholesale business.
We are working in a unique organizational setup where business representatives and IT professionals from all over the world are working closely together in a global program called ATLAS. Through this program, we are defining, implementing and supporting the solution based on an ERP solution – combined with several other modern applications such as Point of Sales (POS), MS Dynamics CRM 365 and Diary management.
The role
You will be given a global role that covers all our Retail solutions, our Retail ERP, Point of sale and Diary management applications. In your daily work you will engage with important key stakeholders across the organization coordinating and supporting our deliveries such as:
- Daily and proactive follow up on the support backlog, key known problems and escalations
- Working with our global and virtual teams ensuring knowledge sharing and cross- regional collaboration
- Ensuring that global support processes, guiding principles and best practice are followed by our internal and external support staff
- Close collaboration with our Solution Architects and Business Process Owners
- Facilitating an online demonstration session of new features to our user focus group
- Maintaining proper documentation on our external Super User Community Portal, Fuse
- Facilitate sessions with aim to provide ad-hoc training to our colleagues on relevant subject
You should expect approximately 20-40 travel days per year.
The team is located at the headquarters in the Copenhagen area and you will be part of the Global Solution Support team, anchored in our ATLAS Global Business Excellence organization
We are no better than the people we have
In order to be able to perform in your new position, we imagine that you probably have a degree as a B.Sc. / M.Sc. within IT or International business or economics or other relevant background. You might be newly educated with a relevant student job or you have several years of experience in a similar role.
Also, your work experience has given you a substantial understanding of business processes across the entire retail value chain.
On a personal level, you work well independently as well as part of a team. You have a good flair for business understanding and are able to communicate with colleagues at all levels. You have an analytical approach and a positive and proactive problem-solving attitude. Finally, you are someone who is passionate about driving change through support and coordination.
Win win
Joining us, you will get the opportunity to work with something that matters! What we do makes a HUGE difference for people, and we constantly strive to improve ourselves. This has led us to a point where we have a portfolio of top of the line solutions – and some of the best employees in the field.
This is how we win as individuals, as teams and as a company! And we want you to win as well.
Interested?
Send your CV and job application before 12th of April 2020. Please be aware that we only accept applications through our online recruitment system.
If you would like to learn more about the job, you are welcome to contact Snezana Jevtovic, ATLAS Support Director, tel. +45 4064 4026.
About Demant
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 15,000 staff and generates annual revenue of DKK 15 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 10.3.2020, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
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