GANNI in Copenhagen is looking for a Customer Service Specialist
Denne stilling er desværre ikke længere ledig.
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København
Join our growing Supply Chain team.
GANNI is committed to creating a more diverse, equal and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at GANNI not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
At GANNI we see behaving responsibly as our moral obligation. GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all employees to take part in our journey towards becoming a more inclusive, equal and responsible business.
OUR VISION & MISSION
Hack(ing) the fashion system.
Evolving from a distinctive Scandinavian fashion brand, we are more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As our Customer Service Specialist you will be part of our B2C Customer service team, with focus on providing excellent experience and service for our e-commerce and in-store customers. The role involves being the main point of contact for our customers, our 3PLs and to have a close collaboration with internal departments such as e-commerce, retail, tech and logistics.
This role is an important addition to our growing business, where besides being responsible for daily operations, you will be involved in setting the future direction for our customer service department and play an important part in driving this area forward as the business continues to grow. In addition to this you will become a key player in creating trust in all customer interactions, and secure great customer experience by serving our customers with dedication and commitment.
We are continuously working on improving our efficiency by standardizing processes and automating our tasks and we are therefore looking for someone with a strong technical flair and great attention to details. You are customer-centric by nature and your communication skills are first class. To succeed in the job, you thrive in a fast-paced, collaborative and agile environment and you are positive and independent with a can-do attitude.
Responsibilities ahead of you
- Point of contact for e-commerce and in-store customers
- Close collaboration with internal stakeholders such as e-commerce, retail, tech team and finance, to ensure orders are processed according to SLAs and customers are receiving the service they expect
- Coordination of deliveries, returns and specific customer requests with our warehouse partners
- Responsible for ensuring a high service level towards all B2C customers by supporting the continued growth within retail and e-commerce
TO HACK THE SYSTEM YOU MUST HAVE…
- 1-2 years of experience within customer service or similar area and/or a bachelor's degree within a similar field
- Excellent English communication skills, both written and verbal. French and/or German is an advantage, but not a requirement
- Good technical flair and preferably experience in Microsoft Navision or similar ERP systems
- Flair for numbers, as well as a good knowledge of Excel
- Strong analytical skills with a high sense of details and passion for service
- Experience with working in a global environment and with omni-channel services is an advantage
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and (hack)ing the system together with our amazing Customer Service Team!
BE BOLD AND JOIN OUR GANNI UNIVERSE!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI Family. If you have more questions regarding the position please contact Marthe Blomhoff, Head of Customer Service at [email protected]
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position”.
MORE GANNI GOODIES
You will be working out of our unique GANNI house located in the beautiful City Center of Copenhagen on top of the Bremerholm flagship store and reporting directly to the Head of Customer Service. Besides our amazing and colorful new office facilities, we are also proud of our inhouse GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef.
ABOUT GANNI
Based in Copenhagen and owned and run by husband-and-wife team Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup, GANNI has developed exponentially over recent years with its Scandi 2.0 sense of style full of personality and contrasts. GANNI is all about making our community who wear our clothes feel even more confident and capable of anything. For us, acting responsibly is a moral obligation. We are on a journey to minimize our social and environmental impact and strive to be a more responsible version of ourselves every day. In 2020, we launched our GANNI Gameplan setting ourselves 44 tangible goals to be reached by 2023 across four main pillars; People, Planet, Product and Prosperity.
Application due
1/16/2022
Start date
Start as soon as possible
Category
Customer Service
Workplace
Copenhagen
Kilde: Dansk Mode & Textil
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 3.1.2022, men kan have været deaktiveret og genaktiveret igen.
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- København
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4. november 2024 | 86 |
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