Dynamics 365 CE (CRM) Consultant
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Do you know what people want and how they can get it? So do we.
About the team
Our Nordic Talent Community is growing! We have Solution Architects, Business Analysts, Application Consultants, Technical Architects as well as Business Process Leads. We work with Dynamics 365 for Finance & Operations (D365 F&O) including Finance, Supply Chain, Production and Retail Processes to name a few and we are furthermore expanding our D365 CE department, looking for skilled people withing Marketing, Sales, Customer Service, Power Platform to name a few. We often collaborate with other Avanade Talent Communities, who are skilled in Power Platform, Analytics, Azure integration services and Change Management.
We are currently focused on expanding our D365 CE Talent community and you will join a fantatic Nordic team. Our people are motivated, interested in learning and genuinely have a desire to be the best at what they do. If that sounds like you, then we are a perfect match!
We partner with some of the biggest and best companies across the world, working together to improve business outcomes. We help not only well-established organizations move into the digital era, but also support innovative startups as they build their businesses.
In 2021, the Top Employee Institute named Avanade as one of Europe’s top employers for the tenth consecutive year which was no surprise to us!
About you
You love helping clients harness the power of technology to help solve their business challenges. You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you enjoy organizing projects.
As a Functional Consultant, you are responsible for identifying, developing and putting into practice CRM solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to guide training to help users become confident working with the latest systems and technologies.
Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.
Is this you or could it be you with a little help from our unlimited learning?
You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or equivalent education, and at least five years of experience, including Dynamics 365 Customer Engagement.
• Identify what clients need and transform this into Dynamics 365 Customer Engagement solutions, including requirements, communication, traceability validation and re-use
• Collaborate with development and test team members on functional requirements
• Work proactively to orchestrate upgrades to the solution aligned with the platform roadmap
• Use no code and low code techniques to automate business processes
• Stay abreast of updates and new releases of Dynamics 365 Customer Engagement
• Guide users on how to use Dynamics 365 effectively
• Travel as needed.
• Working with clients as well as global teams on how to implement and maintain complex projects
• Experience in facilitating projects with offshore teams
• Extensive knowledge of CRM systems, especially Microsoft Dynamics 365 Customer Engagement and related Independent Software Vendor (ISV) products, and putting business solutions into practice
• Business process re-engineering (BRP)
• Diagnosing and troubleshooting business application issues.
A sneak peak of our benefits we offer:
- Management Limitless Learning - Pluralsight, real-time acces to technical and skilled resources globally
- Dedicated career adviser to enable your progression
- Engaged and helpful coworkers genuinely interested in you
- Opportunity to work for Microsoft's Global Alliance Partner of the Year 16 years in a row
- 24,000+ certifications in Microsoft technology
- 90+ Microsoft partner awards
- 19 Gold Competencies
- Flexible workhours, lunch at the office, lot's of social- and sports events.
Did we make you interested? Apply today!
What we offer you
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee stock purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 1.6.2022, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
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Statistik over udbudte kundeservicemedarbejdere i København over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 25. december 2024 | 81 |
| 24. december 2024 | 81 |
| 23. december 2024 | 81 |
| 22. december 2024 | 82 |
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| 30. november 2024 | 76 |
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