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Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board diagnostics available in every modern car.
Our team consists of around 70 people from different backgrounds, brought together by a shared belief in team effort, fun at work, and delivering quality products and solutions.
About you
In your current job you thrive on building long-lasting customer relationships. You know how to take proactive decisions yourself to create momentum - while still being a team player.
You are a natural at managing your customer portfolio with an eye for which day to day activities affect your customers´ experience and business outcomes.
For you it is second nature to identify and engage with relevant stakeholders around their business objectives. You feel at easy with any level of the customers´ organisation.
You are a natural at creating trust regardless of medium - email, phone, video call or the in person meeting. You know how to collaborate internally to create success for you customers.
About the role
Enterprise Customer Success is all about customer relationships. As our new Customer Success Manager, you’ll be measured on four main metrics:
- The level and quality of your interaction with customer stakeholders
- Your portfolio satisfaction and health
- Long terms drivers of Retention metrics
- Short to mid term drivers of Growth metrics - e.g. product adoption and upsell
You will be joining an ambitious team working hard to reach our goals and KPIs. We value professional growth and a fun working environment. Your closest colleagues are our Product Implementation Managers and Product Support Specialists. Together, we deliver on our brand and sales promise.
You own a portfolio of international customers and work to retain and grow them by ensuring effective product adoption of our solutions - after go live. Day to day work is all about creating clear collaboration plans, satisfied customers and consequently paving the road to renewal and expansion opportunities.
In Customer Success we work closely with the rest of the company - both Product and Commercial teams. As a company we are highly collaborative, creative, and professional but keep a light and informal tone. We are results focused every day and committed to every individuals growth - and the success of the team as a whole. Your role is a key part of this effort.
Key tasks and responsibilities:
- Own a portfolio of international enterprise customers
- Engage with senior decision makers at the customer to define success and plans of action
- Own your customers´ success and health metrics
- Own customer retention and growth in your portfolio
- Work with the rest of Customer Success teams to create a World class customer experience
- Work closely with Sales and Product teams as a customer advocate
As our ideal candidate, you’ll have these skills & experiences:
- 4+ years of proven track record in Customers Success in a B2B SaaS
- Proven experience in owning a portfolio of customers and managing them actively
- Proven experience in owning and delivering on customer retention and growth targets
- Technically savvy enough to understand and consult technical customers in their language
- Experience in collaborating cross-functionally internally to move forward objectives
- Business or Fluent level written and spoken Danish + English. Additional languages a plus.
- Excellent presentation and persuasion skills
- Willingness to travel for work
- Prior experience within the global automotive industry is a plus
What else to know about this position:
- A ticket to our journey to develop the connected car experience of the future
- Salary according to experience and a competitive pension scheme
- Highly skilled and dedicated co-workers
- Employee discounts on cars, repairs, etc. for yourself and your family
- Laptop and phone of your choice
- In office lunch scheme
- A seat in our modern downtown Copenhagen office
- All the snacks you can eat and drink
About Connected Cars
Connected Cars is a Danish auto-tech company that was founded in 2016.
We are on a mission to elevate customer loyalty & revenue for organisations operating in the automotive aftersales, leasing, and insurance industries.
With our end-to-end SaaS products and the largest set of diagnostics tester-grade telematics data, organisations worldwide transform their customer management and service operations thus becoming more profitable. We are present on all continents and already connected 200,000+ cars to their workshops.
If this sounds exciting please apply now! We’re looking forward to discussing this role with you.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 7.9.2023, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
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