Customer Support Engineer
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Skanderborg
Can you provide great customer support through dialogue and a deep technical understanding? Are you ready to take on a customer-oriented role in an international organisation that is leading within intelligent metering solutions for energy and water? Do you thrive in a dynamic environment where sparring and knowledge sharing is crucial?
Become a part of System Operations at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We are experiencing significant demand for our products and we are constantly focusing on developing and producing intelligent metering solutions and services for energy- and water consumption. Therefore, are we looking for a Customer Support Engineer, who will have direct contact with customers and deliver the best possible solutions in collaboration with them.
With direct reference to our Customer Support Manager, Denmark, you will become a part of a team which focuses on giving our customers the best service. We work continuously towards improving our competences and processes in order to ensure high efficiency on our deliveries. Besides the external customer interaction, the team also has a broad interaction within the organisation. As a Customer Support Engineer, you will become a part of a team consisting of six Customer Support Engineers who provide support on a wide range of Kamstrup’s products, including meters and other hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, why sparring and knowledge sharing is crucial in our team.
A job with focus on high service and customer support
In the role as Customer Support Engineeryour primary tasks will be to provide service and support to our customers on the phone and through our online service management system, ServiceNow. In the role of Customer Support Engineer, you will be the customers’ single point of contact, why you will be responsible for providing them with the best solution for their problem, either from your own knowledge of Kamstrup’s products and solutions, or by seeking support from more specialised colleagues.
More specifically, you will be responsible for:
Personality matters
There are several entry points to this position, as we imagine that you have a background in Marine Engineering, IT-Support or similar where you have accumulated great competencies within customer contact and IT. However, most important is your desire to provide excellent customer experience through dialogue and a technical understanding.
As a person, you work independently and you have a high drive. You thrive in a dynamic environment with many different tasks, and you are a fast learner. You naturally assume responsibility while also being a team player who appreciates sparring with your colleagues and ensures that you succeed as a team. Furthermore, you welcome challenges and pride yourself on delivering top quality solutions – even on more routine deliveries and tasks. Lastly, you are also a good communicator with a contagious energy which makes customers value their contact with you.
It is a requirement that you master English and Danish – both written and oral. Knowledge of Norwegian, Swedish, or German will furthermore be seen as an advantage.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the opportunity to set your own mark on the position by participating in cross-organisational processes. We are a knowledge driven company, and you will have many opportunities to develop your skills and grow both personally and professionally. You will be in a highly collaborative department where we take a team approach to solving our tasks.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Customer Support Manager, Anders Kirkholm Bøgh Mortensen on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of System Operations at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We are experiencing significant demand for our products and we are constantly focusing on developing and producing intelligent metering solutions and services for energy- and water consumption. Therefore, are we looking for a Customer Support Engineer, who will have direct contact with customers and deliver the best possible solutions in collaboration with them.
With direct reference to our Customer Support Manager, Denmark, you will become a part of a team which focuses on giving our customers the best service. We work continuously towards improving our competences and processes in order to ensure high efficiency on our deliveries. Besides the external customer interaction, the team also has a broad interaction within the organisation. As a Customer Support Engineer, you will become a part of a team consisting of six Customer Support Engineers who provide support on a wide range of Kamstrup’s products, including meters and other hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, why sparring and knowledge sharing is crucial in our team.
A job with focus on high service and customer support
In the role as Customer Support Engineeryour primary tasks will be to provide service and support to our customers on the phone and through our online service management system, ServiceNow. In the role of Customer Support Engineer, you will be the customers’ single point of contact, why you will be responsible for providing them with the best solution for their problem, either from your own knowledge of Kamstrup’s products and solutions, or by seeking support from more specialised colleagues.
More specifically, you will be responsible for:
- Handling all incoming requests from customers via phone, mail or service management system
- Providing support for hardware related problems (including meters, concentrators, etc.)
- Screening issues, prioritizing tasks and identifying critical incidents and escalate if needed
- Scoping and defining requests for service and changes
- Educating customers and colleagues in Kamstrup’s different solutions and applications
Personality matters
There are several entry points to this position, as we imagine that you have a background in Marine Engineering, IT-Support or similar where you have accumulated great competencies within customer contact and IT. However, most important is your desire to provide excellent customer experience through dialogue and a technical understanding.
As a person, you work independently and you have a high drive. You thrive in a dynamic environment with many different tasks, and you are a fast learner. You naturally assume responsibility while also being a team player who appreciates sparring with your colleagues and ensures that you succeed as a team. Furthermore, you welcome challenges and pride yourself on delivering top quality solutions – even on more routine deliveries and tasks. Lastly, you are also a good communicator with a contagious energy which makes customers value their contact with you.
It is a requirement that you master English and Danish – both written and oral. Knowledge of Norwegian, Swedish, or German will furthermore be seen as an advantage.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the opportunity to set your own mark on the position by participating in cross-organisational processes. We are a knowledge driven company, and you will have many opportunities to develop your skills and grow both personally and professionally. You will be in a highly collaborative department where we take a team approach to solving our tasks.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Customer Support Manager, Anders Kirkholm Bøgh Mortensen on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 15.9.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Skanderborg over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Skanderborg over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
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