Customer Support Manager
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Skanderborg
Do you have a passion for customer support and people management? Are you an expert in customer service and support processes? Are you able to motivate and ensure cross-cooperation in a global organisation?
Become a part of Service Management at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We experience significant demand for our solutions and focus massively on the development and production of intelligent metering equipment and systems for energy and water consumption. Therefore, we are looking for a Customer Support Manager to support the business on the future growth journey with high quality in our customer service.
With direct reference to the Head of Global Customer Support, you will become a part of a team which focuses on providing best-in-class customer support. Besides the external customer interaction, the team has a broad interaction within the organisation. As a Customer Support Manager, you will lead a team consisting of 6 Customer Support Engineers who provide support on a wide range of Kamstrup’s products, including hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, why sparring and knowledge sharing is natural in our team. In addition to leading the Danish team you will also be part of the Service Managers team which collaborate across geographical areas towards improving our service function across Kamstrup.
A job with focus on team management and cooperation
In the role as Customer Support Manager, you will play a central role in ensuring high customer satisfaction in our support and operation deliveries. Being ISO27001 and ISAE3000 certified, we are already holding a strong position, but we seek your leadership to take us even further. Your primary task will evolve around the team, and include continuously prioritization of tasks and identification of critical or major incidents as well as employee training, recruitment and collaboration with stakeholders across the organisation.
More specifically, you will be responsible for:
Personality matters
In the role as Customer Support Manager, you will handle support requests within both hardware and system solutions, and you therefore have a technical background as IT-supporter, Computer Scientist or similar which has giving you a strong foundation of knowledge and understanding of IT systems and software solutions. You have +5 years of experience in a customer support environment and +2 years of experience as a people leader. Knowledge from the utility- or water industry is an advantage but not a must. Furthermore, experience with a ticket system like ServiceNow is beneficial.
As a person, you are a natural leader, who easily motivates and guides your team. You are an excellent communicator and build strong relationships with your colleagues and various stakeholders. You are ambitious on your own- and on your teams behalf, and set the direction while leading by example. Your leadership style reflects the values of trust, tolerance and respect and create a positive work environment.
It is a requirement that you master English and Danish both written and oral.
We offer more than just a job
You will become part of an international and innovative organisation that strives to ensure the momentum and optimisation of the world's water and energy resources every day. You will get an opportunity to work in an international team with colleagues both in Denmark and abroad and get the chance to further develop and ensure our customers receive first class customer support while making your mark as team manager.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Global Customer Support, Andres Figueroa on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of Service Management at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We experience significant demand for our solutions and focus massively on the development and production of intelligent metering equipment and systems for energy and water consumption. Therefore, we are looking for a Customer Support Manager to support the business on the future growth journey with high quality in our customer service.
With direct reference to the Head of Global Customer Support, you will become a part of a team which focuses on providing best-in-class customer support. Besides the external customer interaction, the team has a broad interaction within the organisation. As a Customer Support Manager, you will lead a team consisting of 6 Customer Support Engineers who provide support on a wide range of Kamstrup’s products, including hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, why sparring and knowledge sharing is natural in our team. In addition to leading the Danish team you will also be part of the Service Managers team which collaborate across geographical areas towards improving our service function across Kamstrup.
A job with focus on team management and cooperation
In the role as Customer Support Manager, you will play a central role in ensuring high customer satisfaction in our support and operation deliveries. Being ISO27001 and ISAE3000 certified, we are already holding a strong position, but we seek your leadership to take us even further. Your primary task will evolve around the team, and include continuously prioritization of tasks and identification of critical or major incidents as well as employee training, recruitment and collaboration with stakeholders across the organisation.
More specifically, you will be responsible for:
- Ensuring the SLA is met within quality, time and scope according to service contracts
- Making certain that support requests are professionally and efficiently handled
- Facilitating meetings (whiteboard-, review-, retrospective-, team- meetings etc.)
- Creating an ambient of trust, tolerance and respect in the team and continuously build capabilities and competences for your employees
Personality matters
In the role as Customer Support Manager, you will handle support requests within both hardware and system solutions, and you therefore have a technical background as IT-supporter, Computer Scientist or similar which has giving you a strong foundation of knowledge and understanding of IT systems and software solutions. You have +5 years of experience in a customer support environment and +2 years of experience as a people leader. Knowledge from the utility- or water industry is an advantage but not a must. Furthermore, experience with a ticket system like ServiceNow is beneficial.
As a person, you are a natural leader, who easily motivates and guides your team. You are an excellent communicator and build strong relationships with your colleagues and various stakeholders. You are ambitious on your own- and on your teams behalf, and set the direction while leading by example. Your leadership style reflects the values of trust, tolerance and respect and create a positive work environment.
It is a requirement that you master English and Danish both written and oral.
We offer more than just a job
You will become part of an international and innovative organisation that strives to ensure the momentum and optimisation of the world's water and energy resources every day. You will get an opportunity to work in an international team with colleagues both in Denmark and abroad and get the chance to further develop and ensure our customers receive first class customer support while making your mark as team manager.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Global Customer Support, Andres Figueroa on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 30.9.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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Statistik over udbudte jobs som kundeservicemedarbejdere i Skanderborg
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Skanderborg over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Skanderborg over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 25. december 2024 | 3 |
| 24. december 2024 | 3 |
| 23. december 2024 | 3 |
| 22. december 2024 | 3 |
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| 20. december 2024 | 3 |
| 19. december 2024 | 3 |
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| 16. december 2024 | 2 |
| 15. december 2024 | 2 |
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| 12. december 2024 | 2 |
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