Customer Experience Analyst
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Skanderborg
Are you motivated by transforming quantitative customer data and customer surveys into business-critical insights and recommendations that will help us become more customer-centric? Are you ready to take on a key role in our future customer experience (CX) program with the ambition of creating an industry-leading customer experience? Do you aspire to develop your capabilities within customer experience management?
Become a part of our CX Team
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy, and we experience a significant demand for our products, solutions, and services. Therefore, we are looking for a new Customer Experience Analyst, who has the experience and the drive it takes to succeed both in setting the direction and implementing Kamstrup’s future customer feedback solutions.
With direct reference to our VP of Marketing, you will take on a key role in Kamstrup’s Global Customer Experience Management (CXM) program with the purpose to provide business critical and actionable customer experience insights throughout the customer journey. You will work closely together with our Senior Customer Experience Manager in setting the direction and driving the implementation of our CX program to achieve our ambition of having industry-leading customer experience. Further, you will have rich opportunities for exchange knowledge and close cooperation with colleagues across areas such as Business Intelligence, UX/UI, Product management, Sales, and Customer Support.
A job with focus on turning customer data into insights and optimizing our survey program and platform
In this newly established position, you will be responsible for improving our ability to understand our customers’ experience and transforming quantitative data into insights that can be used as recommendations for improvements. Through ongoing engagement with the organization, you ensure that you have an updated and deep understanding of the business’ needs and strategy, and how you can support this through our customer survey setup and data analyses.
More specifically, you will be:
Personality matters
To succeed in this role, you have a few years of experience in a similar position either from a consultancy company or a larger organization where you have worked with customer satisfaction surveys and transforming data into recommendations to the business. Alternatively, you have worked a minimum of two years within areas such as market intelligence, master data, etc., and are passionate about CX and advocating the voice of the customer. It is a requirement that you have experience working with customer survey data, and survey platforms and turning data into easy-to-understand insights using statistical analyses.
We imagine that you have a relevant educational background with a minimum of a bachelor’s degree in business administration, economy, mathematics, marketing, IT, psychology, or similar, where you’ve learned how to create surveys and analyze quantitative data sets.
Furthermore, it is an advantage that you have:
As a person, you are structured, detail-oriented, and have strong data and analytical skills. You thrive in a role, where you are the expert in designing, planning, implementing, and activating customer surveys, but also where you deep dive into customer data, conduct analyses, and present key insights to stakeholders.
It is a requirement that you both speak and write English fluently.
We offer more than just a job
In this position, you will become a part of a growing, international company that strives every day to ensure water and energy to a maximum number of people. You will have the chance to leave your mark on a strategically important area concerning how we transform customer insights into business value. This will be combined with a strong focus on the development of our employees as you will be offered both professional and personal development amongst skilled specialists and Kamstrup´s sales management.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact please contact Senior Customer Experience Manager, Hans Steffens on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our CX Team
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy, and we experience a significant demand for our products, solutions, and services. Therefore, we are looking for a new Customer Experience Analyst, who has the experience and the drive it takes to succeed both in setting the direction and implementing Kamstrup’s future customer feedback solutions.
With direct reference to our VP of Marketing, you will take on a key role in Kamstrup’s Global Customer Experience Management (CXM) program with the purpose to provide business critical and actionable customer experience insights throughout the customer journey. You will work closely together with our Senior Customer Experience Manager in setting the direction and driving the implementation of our CX program to achieve our ambition of having industry-leading customer experience. Further, you will have rich opportunities for exchange knowledge and close cooperation with colleagues across areas such as Business Intelligence, UX/UI, Product management, Sales, and Customer Support.
A job with focus on turning customer data into insights and optimizing our survey program and platform
In this newly established position, you will be responsible for improving our ability to understand our customers’ experience and transforming quantitative data into insights that can be used as recommendations for improvements. Through ongoing engagement with the organization, you ensure that you have an updated and deep understanding of the business’ needs and strategy, and how you can support this through our customer survey setup and data analyses.
More specifically, you will be:
- Planning, collecting, and executing customer data and customer surveys
- Analyzing customer data from multiple sources and providing actionable recommendations for high-impact improvements using statistical analyses
- Securing that customer feedback is embedded and managed into our CRM system
- Contributing to the future survey setup regarding what to survey, how to survey, and which platform to use
- Participating actively in cross-functional fora to secure action-planning and execution of continuous improvement of customer experience as well as further development of our customer survey program
Personality matters
To succeed in this role, you have a few years of experience in a similar position either from a consultancy company or a larger organization where you have worked with customer satisfaction surveys and transforming data into recommendations to the business. Alternatively, you have worked a minimum of two years within areas such as market intelligence, master data, etc., and are passionate about CX and advocating the voice of the customer. It is a requirement that you have experience working with customer survey data, and survey platforms and turning data into easy-to-understand insights using statistical analyses.
We imagine that you have a relevant educational background with a minimum of a bachelor’s degree in business administration, economy, mathematics, marketing, IT, psychology, or similar, where you’ve learned how to create surveys and analyze quantitative data sets.
Furthermore, it is an advantage that you have:
- Stakeholder management and engagement capabilities in a complex organization
- Project management capabilities with the ability to lead a project from A-Z
As a person, you are structured, detail-oriented, and have strong data and analytical skills. You thrive in a role, where you are the expert in designing, planning, implementing, and activating customer surveys, but also where you deep dive into customer data, conduct analyses, and present key insights to stakeholders.
It is a requirement that you both speak and write English fluently.
We offer more than just a job
In this position, you will become a part of a growing, international company that strives every day to ensure water and energy to a maximum number of people. You will have the chance to leave your mark on a strategically important area concerning how we transform customer insights into business value. This will be combined with a strong focus on the development of our employees as you will be offered both professional and personal development amongst skilled specialists and Kamstrup´s sales management.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact please contact Senior Customer Experience Manager, Hans Steffens on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 7.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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