Customer Service Consultant - Skive or Copenhagen
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Skive
Customer Service Consultant
Customer Service in an international environment - Copenhagen or Skive
Are you a motivated, customer focused professional seeking new and exciting opportunities in an international environment? Then you may be the new colleague we are looking for to join us based out of our International Sales office in Copenhagen or our head office in Skive.
The Group Customer Service team is well established, close-knit, collaborative and professional. Based in both Denmark and UK, this team work together to provide a first-class service to customers across the board. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the market.
You will engage in order processing, responding to customer requests, and guiding B2B customers via phone, email and live chat. In addition, one of your core tasks will be to finalise designs of the "Shadow Board" product orders, coordinating internally as well as externally.
You will provide excellent service to Vikan´s customers and help drive long term customer satisfaction. Your main responsibilities will be:
A Customer Service professional with a commercial mind-set and experience from an international environment
You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of English both in speaking and writing is a must. The ability to speak another language and knowledge of Danish would be a further advantage.
You are a competent user of Microsoft Office preferably also with knowledge of CRM (we use Salesforce) and experience with ERP systems.
Service oriented problem solver with ambitions to learn about our products and interact with our customers
We are looking for a pragmatic and solution oriented Customer Service Consultant who is passionate about providing excellent customer service. You are well structured and action oriented while demonstrating excellent communications skills. You thrive in a dynamic and team-based environment where two days are never the same.
Our new team member is a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan’s product offerings and understand Vikans’s customer value proposition. We would like to see candidates who:
Join a successful international company
You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a succesfull company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional developemnt is a priority.
Send your CV
We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We use external recruiting services from HR Navigator for this position and all applications are handled with full confidentiality. Send your application via the link on this page.
About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.
Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing app. 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com
If you have any questions, please contact
Anne Maj Overgaard Holme
Group Customer Service Manager
[email protected]
Mobile:
40901112
Hans Erik Fischer
Partner, HR Navigator
[email protected]
Mobile:
26 85 75 55
Customer Service in an international environment - Copenhagen or Skive
Are you a motivated, customer focused professional seeking new and exciting opportunities in an international environment? Then you may be the new colleague we are looking for to join us based out of our International Sales office in Copenhagen or our head office in Skive.
The Group Customer Service team is well established, close-knit, collaborative and professional. Based in both Denmark and UK, this team work together to provide a first-class service to customers across the board. Your role as Customer Service Consultant will be integral to supporting the Sales Teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the market.
You will engage in order processing, responding to customer requests, and guiding B2B customers via phone, email and live chat. In addition, one of your core tasks will be to finalise designs of the "Shadow Board" product orders, coordinating internally as well as externally.
You will provide excellent service to Vikan´s customers and help drive long term customer satisfaction. Your main responsibilities will be:
- Handling of international orders including Shadow Board design clarification and processing
- Customer requests and requests from colleagues in Sales
- Claims handling
- Master data maintenance
- CRM and leads
- Cooperation with distributors and Area Sales Managers
A Customer Service professional with a commercial mind-set and experience from an international environment
You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of English both in speaking and writing is a must. The ability to speak another language and knowledge of Danish would be a further advantage.
You are a competent user of Microsoft Office preferably also with knowledge of CRM (we use Salesforce) and experience with ERP systems.
Service oriented problem solver with ambitions to learn about our products and interact with our customers
We are looking for a pragmatic and solution oriented Customer Service Consultant who is passionate about providing excellent customer service. You are well structured and action oriented while demonstrating excellent communications skills. You thrive in a dynamic and team-based environment where two days are never the same.
Our new team member is a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan’s product offerings and understand Vikans’s customer value proposition. We would like to see candidates who:
- Have a pro-active customer mind-set
- Are service oriented with a focus on problem solving
- Like structure and have a good eye for the details
- Have team spirit and are organised
Join a successful international company
You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a succesfull company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional developemnt is a priority.
Send your CV
We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We use external recruiting services from HR Navigator for this position and all applications are handled with full confidentiality. Send your application via the link on this page.
About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.
Vikan has operated for more than 120 years and is headquartered in Skive, Denmark. Vikan is a global leader in the industry serving more than 90 countries and employing app. 250 employees in 9 countries. Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com
If you have any questions, please contact
Anne Maj Overgaard Holme
Group Customer Service Manager
[email protected]
Mobile:
40901112
Hans Erik Fischer
Partner, HR Navigator
[email protected]
Mobile:
26 85 75 55
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skive.
Jobbet er oprettet på vores service den 16.8.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skive
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Statistik over udbudte jobs som kundeservicemedarbejdere i Skive
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Statistik over udbudte kundeservicemedarbejdere i Skive over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 1. juli 2024 | 2 |
| 30. juni 2024 | 2 |
| 29. juni 2024 | 2 |
| 28. juni 2024 | 2 |
| 27. juni 2024 | 2 |
| 26. juni 2024 | 2 |
| 25. juni 2024 | 2 |