Customer Service Consultants - Skive - Copenhagen - Swindon
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Skive
Skive - Copenhagen - Swindon
Are you a forward-thinking, customer-centric professional eager to explore exciting opportunities in an international landscape? If so, you might be the new team member we're looking for to elevate our customer support.
Our Group Customer Service team is a tight-knit, well-established group of professionals, operating collaboratively in both Denmark and the UK. Together, we deliver first-class service to customers across the board. Your role will play a crucial part in supporting Vikan's sales teams, ensuring our position as the preferred supplier and partner in the market.
We're actively seeking customer service consultants with the primary responsibility of aiding customers through phone and email, delivering exceptional service across diverse markets. All roles can be filled from either of our three locations respectively in Skive and Copenhagen in Denmark or from our UK location in Swindon.
We are looking to fill the following three roles for which specific language skills are required to serve local customers:
Other languages an advantage but not required.
Your responsibilities encompass order processing, responding to customer inquiries, and guiding B2B customers via phone, email, and live chat. Key tasks include:
We seek pragmatic and solution-oriented Customer Service Consultants who are passionate about delivering exceptional customer service
With a commercial mindset, strong organisational skills, and action-oriented approach, you excel in communication and thrive in a dynamic, team-based environment, where two days are never the same.
Your professional background includes:
Our new team members are organised, professional and motivated to understand Vikan's product offerings and our customer value proposition. We are looking for candidates who:
Join a successful international company
You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.
Send your CV
We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We use external recruiting services from HR Navigator for this position and all applications are handled with full confidentiality. If you have any questions please contact our Partner Hans E. Fischer, HR Navigator tlf. + 45 26857555 or email [email protected] your application via the link on this page.
About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.
The company is primarily owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.
Vikan has operated for 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 300 employees in 9 countries. Vikan is a financial solid company with a positive growth. In 2022 Vikan reached a turnover of DKK 562 million and a result before depreciation (EBITDA) of DKK 109 million.
Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com
If you have any questions, please contact
Anne Maj Overgaard Holme
Group Customer Service Manager
[email protected]
Mobile:
40901112
Hans Erik Fischer
Partner, HR Navigator
[email protected]
Mobile:
+4526857555
Application deadline:
Ongoing
Apply
Are you a forward-thinking, customer-centric professional eager to explore exciting opportunities in an international landscape? If so, you might be the new team member we're looking for to elevate our customer support.
Our Group Customer Service team is a tight-knit, well-established group of professionals, operating collaboratively in both Denmark and the UK. Together, we deliver first-class service to customers across the board. Your role will play a crucial part in supporting Vikan's sales teams, ensuring our position as the preferred supplier and partner in the market.
We're actively seeking customer service consultants with the primary responsibility of aiding customers through phone and email, delivering exceptional service across diverse markets. All roles can be filled from either of our three locations respectively in Skive and Copenhagen in Denmark or from our UK location in Swindon.
We are looking to fill the following three roles for which specific language skills are required to serve local customers:
- Full English proficiencies verbally and in writing to serve customers in the UK and Ireland
- Full French proficiencies verbally and in writing to serve French speaking customers combined with mastering English at a very high level in order to serve English speaking export customers worldwide3.
- Full Spanish proficiencies verbally and in writing to serve Spanish speaking customers combined with mastering English at a very high level in order to serve English speaking export customers worldwide
Other languages an advantage but not required.
Your responsibilities encompass order processing, responding to customer inquiries, and guiding B2B customers via phone, email, and live chat. Key tasks include:
- Order Processing
- Customer contact
- Participate in proactive market and customer related activities
- Claims handling including enhancements to Q&A set-up
- Master data maintenance and contract updates
- CRM and leads management – supporting sales and marketing initiatives
- Collaboration with distributors and Area Sales Managers
- Planning and booking deliveries in collaboration with shipping partners for export and overseas markets
We seek pragmatic and solution-oriented Customer Service Consultants who are passionate about delivering exceptional customer service
With a commercial mindset, strong organisational skills, and action-oriented approach, you excel in communication and thrive in a dynamic, team-based environment, where two days are never the same.
Your professional background includes:
- Experience from a similar position in an international environment
- Knowledge of CRM-systems
- Ideally, a user of ERP systems (preferably Microsoft AX 2012)
- Competent user of Microsoft Office
- Experience in sales or sales support is advantageous
Our new team members are organised, professional and motivated to understand Vikan's product offerings and our customer value proposition. We are looking for candidates who:
- Have a pro-active customer mind-set and are service oriented with a focus on problem solving
- Thrive in a structured environment focused on continuous improvement
- Exhibit positive team spirit and appreciates knowledge sharing
Join a successful international company
You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.
Send your CV
We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We use external recruiting services from HR Navigator for this position and all applications are handled with full confidentiality. If you have any questions please contact our Partner Hans E. Fischer, HR Navigator tlf. + 45 26857555 or email [email protected] your application via the link on this page.
About Vikan
Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.
The company is primarily owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.
Vikan has operated for 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 300 employees in 9 countries. Vikan is a financial solid company with a positive growth. In 2022 Vikan reached a turnover of DKK 562 million and a result before depreciation (EBITDA) of DKK 109 million.
Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com
If you have any questions, please contact
Anne Maj Overgaard Holme
Group Customer Service Manager
[email protected]
Mobile:
40901112
Hans Erik Fischer
Partner, HR Navigator
[email protected]
Mobile:
+4526857555
Application deadline:
Ongoing
Apply
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skive.
Jobbet er oprettet på vores service den 18.12.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skive
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Statistik over udbudte kundeservicemedarbejdere i Skive over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 5. november 2024 | 2 |
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