Business Network Technical Support Professional Level 2 - Danish, Cork, Ireland
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Udlandet
Business Network Technical Support Professional Level 2 - Danish
We are currently seeking Danish speaking skilled IT Professionals for a Global Networking company to join their team in Cork, Ireland.
The company delivers innovative products to consumers, businesses and Internet service providers. For businesses, it provides networking, storage and security solutions without the cost and complexity of Big IT.
There is a dynamic and challenging work environment supporting the entire business product line via multiple communication methods all in a professional and timely manner. Customers include IT Professionals, Engineers, Resellers and Small Businesses. Some knowledge of consumer class devices would be required to support certain types of customers. Initial hands on training is provided on all product groups in a lab environment at the commencement of employment, however good prior knowledge of networking protocols and topologies is essential.
Duties & Responsibilities
Skills & Qualifications
More information
Brian O'Farrell, +49.30.2808487, [email protected]
Application
[email protected]
*********************
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet. http://www.eures.dk
Kilde: Jobnet.dk
We are currently seeking Danish speaking skilled IT Professionals for a Global Networking company to join their team in Cork, Ireland.
The company delivers innovative products to consumers, businesses and Internet service providers. For businesses, it provides networking, storage and security solutions without the cost and complexity of Big IT.
There is a dynamic and challenging work environment supporting the entire business product line via multiple communication methods all in a professional and timely manner. Customers include IT Professionals, Engineers, Resellers and Small Businesses. Some knowledge of consumer class devices would be required to support certain types of customers. Initial hands on training is provided on all product groups in a lab environment at the commencement of employment, however good prior knowledge of networking protocols and topologies is essential.
Duties & Responsibilities
- Provide highly skilled Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices as part of the front line Level 2 Support structure. A good mix of both technical knowledge and customer service skills are essential
- Manage a queue of tickets bringing each to a resolution, which can include escalating them to another department or tier of support.
- Updating tickets in your queue within SLA targets ensuring the quickest resolution for our customers.
- Adapt to the technical level of the customer in order to facilitate effective communication of solutions or of ongoing troubleshooting.
- Where necessary, use remote desktop applications to provide quicker solutions to the customer. Recreation of customer’s environment or configuration in the lab may also be needed in some circumstances.
- Recognition and escalation of systemic issues to management in order to reduce inconvenience for customers and/or other team members.
- Must be flexible and able to follow potential directional changes in the business needs and support structure efficiently and effectively as required.
- Exceed customer satisfaction, phone, productivity and other individual and team targets.
Skills & Qualifications
- Fluent Danish and English, both Oral and Written.
- CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
- Experience of supporting NAS devices will be an asset.
- Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
- Excellent communication skills with the ability to support both highly technical and novice customers.
- Proven time management skills and ability to work under time pressures.
- Fantastic team spirit and mentality with a focus on customer satisfaction.
More information
Brian O'Farrell, +49.30.2808487, [email protected]
Application
[email protected]
*********************
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet. http://www.eures.dk
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 23.9.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
- Mandag den 18. november 2019
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 9. november 2024 | 100 |
| 8. november 2024 | 100 |
| 7. november 2024 | 100 |
| 6. november 2024 | 104 |
| 5. november 2024 | 101 |
| 4. november 2024 | 99 |
| 3. november 2024 | 99 |
| 2. november 2024 | 99 |
| 1. november 2024 | 101 |
| 31. oktober 2024 | 101 |
| 30. oktober 2024 | 98 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 99 |
| 27. oktober 2024 | 100 |
| 26. oktober 2024 | 100 |
| 25. oktober 2024 | 75 |
| 24. oktober 2024 | 96 |
| 23. oktober 2024 | 96 |
| 22. oktober 2024 | 96 |
| 21. oktober 2024 | 94 |
| 20. oktober 2024 | 95 |
| 19. oktober 2024 | 95 |
| 18. oktober 2024 | 93 |
| 17. oktober 2024 | 93 |
| 16. oktober 2024 | 93 |
| 15. oktober 2024 | 91 |
| 14. oktober 2024 | 81 |
| 13. oktober 2024 | 81 |
| 12. oktober 2024 | 81 |
| 11. oktober 2024 | 88 |
| 10. oktober 2024 | 121 |