Customer SuccessManager
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We are looking for a Customer Success Manager for our office in Espoo, Finland. The Customer Success Manager will be working strategically and practically with the customers and be their primary point of contact throughout their customer lifecycle with Leadfamly. We are looking for a team player who wants to become part of one of Denmark’s fastest growing SaaS (Software as a Service) companies, and join our growth story.
At LeadFamly, we’re changing the way marketers interact with their customers through gamification. In 2016, we launched our software platform enabling customers to build advanced and engaging digital campaigns that create memorable experiences with their target audiences.
We’re playing to win with our clients. And we’re currently doing so with 500+ of Europe’s largest companies in a wide array of verticals by helping their marketers and business leaders create strong business results faster. We’re on a growth journey, and we need your skills and expertise in order to achieve our goal of making Gamification Marketing an indispensable part of the marketing stack.We
We are looking for a conceptually strong and structured profile for our Customer Success team to join our Keilaniemi office in Espoo, Finland. We will be responsible for a portfolio of Finnish customers. As their closest relation in Leadfamly throughout their customer lifecycle you will be teaching and empowering them to get the most out of the Leadfamly platform. You will be responsible for a successful and ongoing use of the platform from onboarding onwards as well as strategic advising the customers within marketing gamification.
Leadfamly is a tool typically owned by the marketing department, meaning it is key that you have experience within Digital Marketing, preferably from an agency, alternatively a marketing software company where you hold a position within digital project management, customer success or a similar structured, customer-oriented position.
For the right candidate, we offer a position in a fast-growing company with offices in Denmark, the UK, Finland, the Netherlands, and Germany, with ambitious plans to expand further. We offer attractive and flexible terms of employment that will reflect your qualifications and results.
At Leadfamly, you will become part of a highly result-driven company with creative ideas and sky-high growth ambitions. We work in a social environment and expect for you to put your ideas freely forward, test them in real life, and learn from your experiences.
If you have any questions regarding Leadfamly or the position, feel free to contact Vice President of Customer Success, Birgitte Kjær Holm, on +45 3138 3219 or [email protected].
We process applications on an on-going basis and are looking to occupy the position as soon as possible.
Apply here!
At LeadFamly, we’re changing the way marketers interact with their customers through gamification. In 2016, we launched our software platform enabling customers to build advanced and engaging digital campaigns that create memorable experiences with their target audiences.
We’re playing to win with our clients. And we’re currently doing so with 500+ of Europe’s largest companies in a wide array of verticals by helping their marketers and business leaders create strong business results faster. We’re on a growth journey, and we need your skills and expertise in order to achieve our goal of making Gamification Marketing an indispensable part of the marketing stack.We
About the position
We are looking for a conceptually strong and structured profile for our Customer Success team to join our Keilaniemi office in Espoo, Finland. We will be responsible for a portfolio of Finnish customers. As their closest relation in Leadfamly throughout their customer lifecycle you will be teaching and empowering them to get the most out of the Leadfamly platform. You will be responsible for a successful and ongoing use of the platform from onboarding onwards as well as strategic advising the customers within marketing gamification.
Leadfamly is a tool typically owned by the marketing department, meaning it is key that you have experience within Digital Marketing, preferably from an agency, alternatively a marketing software company where you hold a position within digital project management, customer success or a similar structured, customer-oriented position.
Responsibilities
- Independently manage a portfolio of clients across a range of different branches
- Follow customers from when they have signed and support them through their onboarding
- Manage the customer relationship throughout the lifecycle by monitoring health scores, satisfaction levels and customer engagement
- Be in daily contact with customers by proactively reaching out and initiate dialogues on the use of the Leadfamly tool
- Advise and assist our customers to make game-campaigns that create value for them and their customers
- Monitor their successes to gather and distribute stories from our customers internally and externally
- Provide solutions to customer complaints/issues in a timely and professional manner
- Actively collaborating with other business functions internally (i.e. Account Management, Support, Sales) when organizing customer meetings and setting clients’ goals
- Handle the onboarding of new customers
- Plan and carry out conceptual and inspirational workshops with customers
Skills & experience
- Native in Finnish (written and verbally) and professional in English
- 3+ years of relevant business experience from an agency position or other extroverted marketing consulting roles
- Structured mindset with time management skills, organisational skills and attention to detail
- Proactive and service-oriented mindset
- Conceptually strong within the digital marketing space, including SoMe and E-commerce
- Experience working with e-mail marketing/ ESP’s and/ or working with a CRM
- Experience with/understanding of automated retention programs
- Agility and openness to the transitional culture of a start-up-minded company
What we offer
For the right candidate, we offer a position in a fast-growing company with offices in Denmark, the UK, Finland, the Netherlands, and Germany, with ambitious plans to expand further. We offer attractive and flexible terms of employment that will reflect your qualifications and results.
At Leadfamly, you will become part of a highly result-driven company with creative ideas and sky-high growth ambitions. We work in a social environment and expect for you to put your ideas freely forward, test them in real life, and learn from your experiences.
If you have any questions regarding Leadfamly or the position, feel free to contact Vice President of Customer Success, Birgitte Kjær Holm, on +45 3138 3219 or [email protected].
We process applications on an on-going basis and are looking to occupy the position as soon as possible.
Apply here!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 3.9.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 9. november 2024 | 100 |
| 8. november 2024 | 100 |
| 7. november 2024 | 100 |
| 6. november 2024 | 104 |
| 5. november 2024 | 101 |
| 4. november 2024 | 99 |
| 3. november 2024 | 99 |
| 2. november 2024 | 99 |
| 1. november 2024 | 101 |
| 31. oktober 2024 | 101 |
| 30. oktober 2024 | 98 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 99 |
| 27. oktober 2024 | 100 |
| 26. oktober 2024 | 100 |
| 25. oktober 2024 | 75 |
| 24. oktober 2024 | 96 |
| 23. oktober 2024 | 96 |
| 22. oktober 2024 | 96 |
| 21. oktober 2024 | 94 |
| 20. oktober 2024 | 95 |
| 19. oktober 2024 | 95 |
| 18. oktober 2024 | 93 |
| 17. oktober 2024 | 93 |
| 16. oktober 2024 | 93 |
| 15. oktober 2024 | 91 |
| 14. oktober 2024 | 81 |
| 13. oktober 2024 | 81 |
| 12. oktober 2024 | 81 |
| 11. oktober 2024 | 88 |
| 10. oktober 2024 | 121 |