Customer Success Manager
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Udlandet
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
Why project44?
Customer Success Manager
We are looking for a German speaking Customer Success Manager to support our amazing customers! You will be accountable for making sure our enterprise customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. We act as trusted advisors to our customers, working collaboratively with them to understand their situation today, their strategic goals and objectives and the opportunity for improved business outcomes. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.
PLEASE NOTE: Preferred location: Amsterdam, Paris, Aalborg or any location in EU.
Responsibilities:
Requirements:
About project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
Why project44?
- Take an inside look into our culture!
- Ranked 2nd most innovative company by FreightWaves three years in a row 2021, 2020, 2019 (right after Amazon who is our customer)
- “Best Places To Work” by Built In Chicago
- Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments!
Customer Success Manager
We are looking for a German speaking Customer Success Manager to support our amazing customers! You will be accountable for making sure our enterprise customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. We act as trusted advisors to our customers, working collaboratively with them to understand their situation today, their strategic goals and objectives and the opportunity for improved business outcomes. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.
PLEASE NOTE: Preferred location: Amsterdam, Paris, Aalborg or any location in EU.
Responsibilities:
- Partner with customers to develop strategies for how to ensure best use of the product and help them achieve maximum value from our services
- Develop and deliver highly engaging presentations to senior business audiences
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
- Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests and new product introductions to drive optimal product use
- Monitor customer health and risk. Develop and execute success plans when as required working with customer support, product development and engineering
- Proactively manage multiple enterprise accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
- Identify opportunities for upsell alongside sales and account management team
Requirements:
- Fluent in English and German
- 3-6 years’ experience in supply chain consulting, perhaps from PWC, Accenture, EY or Deloitte, where you have been working with enterprise customers
- Strong consulting skillset: structuring, investigation, listening, communication and crafting highly impactful presentations
- Strong analytical and problem-solving skills; ability to think creatively to drive results
- Excellent executive presentation and communication skills
- A ‘get it done’ mentality and enjoyment of the turbulence that comes with a lean and agile company
- Ability to work independently and creatively
- Willingness to travel, typically 15-20%
About project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 15.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 12. november 2024 | 99 |
| 11. november 2024 | 100 |
| 10. november 2024 | 100 |
| 9. november 2024 | 100 |
| 8. november 2024 | 100 |
| 7. november 2024 | 100 |
| 6. november 2024 | 104 |
| 5. november 2024 | 101 |
| 4. november 2024 | 99 |
| 3. november 2024 | 99 |
| 2. november 2024 | 99 |
| 1. november 2024 | 101 |
| 31. oktober 2024 | 101 |
| 30. oktober 2024 | 98 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 99 |
| 27. oktober 2024 | 100 |
| 26. oktober 2024 | 100 |
| 25. oktober 2024 | 75 |
| 24. oktober 2024 | 96 |
| 23. oktober 2024 | 96 |
| 22. oktober 2024 | 96 |
| 21. oktober 2024 | 94 |
| 20. oktober 2024 | 95 |
| 19. oktober 2024 | 95 |
| 18. oktober 2024 | 93 |
| 17. oktober 2024 | 93 |
| 16. oktober 2024 | 93 |
| 15. oktober 2024 | 91 |
| 14. oktober 2024 | 81 |
| 13. oktober 2024 | 81 |