Danish Speaking Customer Service Agents, Tal-Pieta, Malta (378563)
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Udlandet
Videoslots Ltd, Tal-Pieta, Malta, is looking for 7 Danish Speaking Customer Service Agents.
Contract Type:
full-time/ permanent
Job description:
As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Your main responsibilities will be to:
• Greet and communicate with customers in a warm and empathetic fashion
• Deliver a high level of customer service to customers regarding their queries and inform them
about promotions and deals on site
• Identify and support players in difficulties they might encounter
• Enable our players with quality solutions in a timely, personal, and professional manner that
exceeds the customers’ expectations
• Provide explanations to customers about products/site/policies
• Keep up to date with new information/policies
• Build a trusting relationship through accurate answers and a positive vibe
• Understand, guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity
• Update customer account/details with necessary information when needed
Requirements:
• Danish speaker (good level) who can also speak/write English fluently
• Willingness to work on shifts (24/7)
• You have a positive and a can-do attitude with a flexible approach
• You enjoy learning and sharing your knowledge with others
• You have a genuine interest in iGaming and eager to learn more
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener
• A team player that can work independently
Training provided:
Yes
Any assistance with accommodation/relocation:
Yes, flight ticket up to Eur 300 and 2 weeks accommodation
Any other benefits:
• Private health insurance
• Birthday leave
• Additional marriage leave
• Additional paternity leave
• 5 days of your sick leave to care for your sick child
• 1 volunteer day
• Flexible start and finish times (except for teams who work shifts)
• Free transport home for late-night shifts
• Refer a friend bonus
• Wellness allowance
• Professional development support
• Department team building activities
• Monthly get-togethers and activities
• Wednesday and Friday Breakfasts
• Daily fresh fruit, tea, and coffee
• Party tickets and free beach club access
• Relocation package and assistance
• Company loyalty trip
Salary:
Gross annual Eur 25.000 euros, plus 10% performance bonus.
How will the interviews be held:
2 rounds of interviews, 1st one is a pre-recorded video-interview and assessment; 2nd one is a Skype or personal interview
More information:
EURES Malta, +356 2220 1662/1663, [email protected]
How to apply:
If you wish to apply for this position, you need to send you cv + covering letter by email to [email protected]
It is important that in the email you include the vacancy title and
the vacancy reference number 378563
Last application date is 02.01.02022.
(from EURES Malta)
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet.
http://www.eures.dk eller http://www.europa.eu/eures
Følg os på Facebook "EURES Danmark"
Kilde: Jobnet.dk
Contract Type:
full-time/ permanent
Job description:
As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Your main responsibilities will be to:
• Greet and communicate with customers in a warm and empathetic fashion
• Deliver a high level of customer service to customers regarding their queries and inform them
about promotions and deals on site
• Identify and support players in difficulties they might encounter
• Enable our players with quality solutions in a timely, personal, and professional manner that
exceeds the customers’ expectations
• Provide explanations to customers about products/site/policies
• Keep up to date with new information/policies
• Build a trusting relationship through accurate answers and a positive vibe
• Understand, guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity
• Update customer account/details with necessary information when needed
Requirements:
• Danish speaker (good level) who can also speak/write English fluently
• Willingness to work on shifts (24/7)
• You have a positive and a can-do attitude with a flexible approach
• You enjoy learning and sharing your knowledge with others
• You have a genuine interest in iGaming and eager to learn more
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener
• A team player that can work independently
Training provided:
Yes
Any assistance with accommodation/relocation:
Yes, flight ticket up to Eur 300 and 2 weeks accommodation
Any other benefits:
• Private health insurance
• Birthday leave
• Additional marriage leave
• Additional paternity leave
• 5 days of your sick leave to care for your sick child
• 1 volunteer day
• Flexible start and finish times (except for teams who work shifts)
• Free transport home for late-night shifts
• Refer a friend bonus
• Wellness allowance
• Professional development support
• Department team building activities
• Monthly get-togethers and activities
• Wednesday and Friday Breakfasts
• Daily fresh fruit, tea, and coffee
• Party tickets and free beach club access
• Relocation package and assistance
• Company loyalty trip
Salary:
Gross annual Eur 25.000 euros, plus 10% performance bonus.
How will the interviews be held:
2 rounds of interviews, 1st one is a pre-recorded video-interview and assessment; 2nd one is a Skype or personal interview
More information:
EURES Malta, +356 2220 1662/1663, [email protected]
How to apply:
If you wish to apply for this position, you need to send you cv + covering letter by email to [email protected]
It is important that in the email you include the vacancy title and
the vacancy reference number 378563
Last application date is 02.01.02022.
(from EURES Malta)
EURES står for European Employment Service og er et tilbud til alle EU-borgere, der ønsker at arbejde i et andet EU/EØS-land. Her finder du job i udlandet og information om jobsøgning i udlandet.
http://www.eures.dk eller http://www.europa.eu/eures
Følg os på Facebook "EURES Danmark"
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 8.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
- Søndag den 02. januar 2022
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Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 24. juli 2024 | 136 |
| 23. juli 2024 | 137 |
| 22. juli 2024 | 138 |
| 21. juli 2024 | 139 |
| 20. juli 2024 | 139 |
| 19. juli 2024 | 141 |
| 18. juli 2024 | 141 |
| 17. juli 2024 | 143 |
| 16. juli 2024 | 142 |
| 15. juli 2024 | 143 |
| 14. juli 2024 | 143 |
| 13. juli 2024 | 144 |
| 12. juli 2024 | 144 |
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| 8. juli 2024 | 142 |
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| 6. juli 2024 | 141 |
| 5. juli 2024 | 140 |
| 4. juli 2024 | 121 |
| 3. juli 2024 | 121 |
| 2. juli 2024 | 121 |
| 1. juli 2024 | 117 |
| 30. juni 2024 | 115 |
| 29. juni 2024 | 115 |
| 28. juni 2024 | 116 |
| 27. juni 2024 | 119 |
| 26. juni 2024 | 119 |
| 25. juni 2024 | 119 |
| 24. juni 2024 | 117 |