Director of Customer Support
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Udlandet
Why project44?
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
We are looking for an experienced Director of Customer Support to lead our EU Customer Support organization, working as part of our global customer support team. This role includes leadership responsibility to oversee all aspects of project44’s customer support operation as well as ownership for the pan-European expansion of the team. The Director of Customer Support will drive global service levels and standards while providing locally sensitive and appropriate judgment to achieve market leading levels of customer satisfaction and a world class customer experience.
Requirements & Preferred Skills:
What we are looking for
Nice to have
About project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
We are looking for an experienced Director of Customer Support to lead our EU Customer Support organization, working as part of our global customer support team. This role includes leadership responsibility to oversee all aspects of project44’s customer support operation as well as ownership for the pan-European expansion of the team. The Director of Customer Support will drive global service levels and standards while providing locally sensitive and appropriate judgment to achieve market leading levels of customer satisfaction and a world class customer experience.
Requirements & Preferred Skills:
What we are looking for
- Demonstrable experience leading a SaaS Customer Support team in a fast-growing company.
- A data driven mindset to using a variety of internal and customer metrics to manage a high performing, continuously improving team.
- Experience with organization design and a proven track record of driving high rates of employee retention.
- Aptitude to recruit and manage highly technical support team members.
- Excellent verbal and written communication skills and the professional maturity to handle executive level customer escalations and communications.
- Excellent English skills. German and/or Polish or any additional European language preferred.
- Willingness to travel is required
Nice to have
- Preferred experience in Supply Chain /Logistics /Transportation operations
- Technical experience or aptitude
- Salesforce.com and Zendesk experience
- Experience working as part of a team to integrate companies and systems brought together through acquisition
About project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 22.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 27. november 2024 | 97 |
| 26. november 2024 | 96 |
| 25. november 2024 | 95 |
| 24. november 2024 | 96 |
| 23. november 2024 | 97 |
| 22. november 2024 | 98 |
| 21. november 2024 | 101 |
| 20. november 2024 | 98 |
| 19. november 2024 | 99 |
| 18. november 2024 | 99 |
| 17. november 2024 | 100 |
| 16. november 2024 | 100 |
| 15. november 2024 | 100 |
| 14. november 2024 | 98 |
| 13. november 2024 | 95 |
| 12. november 2024 | 99 |
| 11. november 2024 | 100 |
| 10. november 2024 | 100 |
| 9. november 2024 | 100 |
| 8. november 2024 | 100 |
| 7. november 2024 | 100 |
| 6. november 2024 | 104 |
| 5. november 2024 | 101 |
| 4. november 2024 | 99 |
| 3. november 2024 | 99 |
| 2. november 2024 | 99 |
| 1. november 2024 | 101 |
| 31. oktober 2024 | 101 |
| 30. oktober 2024 | 98 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 99 |