Danish speaking Customer Support Team Leader, Riga, Latvia
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Udlandet
David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga, Latvia.
Employment type: full-time
Duties and responsabilities
Requirements
Offer
Employee benefits
More information:
David Kennedy, [email protected]
How to apply?
Read the vacancy and apply online as soon as possible:
https://davidkennedyrecruitment.teamtailor.com/jobs/3630850-customer-support-team-leader-danish
Kilde: Jobnet.dk
Employment type: full-time
Duties and responsabilities
- To motivate, develop, and mentor team members in a dynamically changing environment
- Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
- Meet shrinkage, productivity, and attrition targets
- Manage/take accountability for dips in performance with adequate reinforcement plans proactively
- Ensure effective and consistent communication with internal and external contacts
- Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
- Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
- Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
- Conduct team huddles to discuss process updates, feedback, and key focus points for the day
- Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
- Mentor team in process & quality parameters, conduct live/remote audits of client interactions
- Perform root cause analysis to identify key defects and create action plans/goals to improve
- Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
- Create, publish, and maintain operations-related reports in a timely manner
- Discover training needs and support in training to provide necessary coaching on the ground
- Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
- Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
- Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Requirements
- Upper - Intermediate Danish (B2) and very good level of English (B2) language, both verbal and written
- At least 1+ year of a BPO/call centre experience as a Team Leader
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Excellent people management skills should have experience in previous roles
- Good experience in MS Office – Word, Excel, and PowerPoint
- Strong experience in presentation skills
- Excellent communication and customer service skills
- Excellent analytical and problem-solving capabilities
- Ability to drive initiatives in the team with creativity and a long-term vision
- Experience in initiating and implementing process improvements
- Working schedule: shift rotation, Monday to Sunday, in timeframe 10 AM - 06 PM. 40 hours work a week.
Offer
- Paid startup training and professional development sessions
- Relocation support
- Hybrid work (performance dependant)l might be considered after initial 3 months of employment
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
Employee benefits
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.
More information:
David Kennedy, [email protected]
How to apply?
Read the vacancy and apply online as soon as possible:
https://davidkennedyrecruitment.teamtailor.com/jobs/3630850-customer-support-team-leader-danish
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 22.5.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
- Onsdag den 17. juli 2024
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 26. november 2024 | 96 |
| 25. november 2024 | 95 |
| 24. november 2024 | 96 |
| 23. november 2024 | 97 |
| 22. november 2024 | 98 |
| 21. november 2024 | 101 |
| 20. november 2024 | 98 |
| 19. november 2024 | 99 |
| 18. november 2024 | 99 |
| 17. november 2024 | 100 |
| 16. november 2024 | 100 |
| 15. november 2024 | 100 |
| 14. november 2024 | 98 |
| 13. november 2024 | 95 |
| 12. november 2024 | 99 |
| 11. november 2024 | 100 |
| 10. november 2024 | 100 |
| 9. november 2024 | 100 |
| 8. november 2024 | 100 |
| 7. november 2024 | 100 |
| 6. november 2024 | 104 |
| 5. november 2024 | 101 |
| 4. november 2024 | 99 |
| 3. november 2024 | 99 |
| 2. november 2024 | 99 |
| 1. november 2024 | 101 |
| 31. oktober 2024 | 101 |
| 30. oktober 2024 | 98 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 99 |
| 27. oktober 2024 | 100 |