Quality Analyst (Content Moderation) with Danish, Thessaloniki, Greece

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Udlandet

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Danish-speaking Quality Analyst (Content Moderation).

Working place is Thessaloniki, Greece.
Full-time, onsite.

Duties and responsabilities
  • Review and assess user-generated content including but not limited to text, images, videos, and audio files according to predefined guidelines and policies
  • Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements
  • Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
  • Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
  • Collaborate with cross-functional teams including Operations, Training, and Product Development to continuously improve moderation processes and tools
  • Stay updated on industry trends, best practices, and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.


Requirements
  • Very good level of English (C1) and Danish (C1), must be able to read and speak the language with an emphasis on great grammar skills
  • Bachelor's degree in a related field or equivalent work experience
  • Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment
  • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
  • Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
  • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
  • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
  • Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
  • Experience with machine learning-based moderation tools and technologies will be considered as an advantage.


Offer
  • Excellent remuneration package based on experience, skills and performance
  • Shifts within 24/7 hours of operation
  • Relocation support
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential.


More information:

David Kennedy, [email protected]

How to apply?

Read the vacancy and apply online as soon as possible:

https://davidkennedyrecruitment.teamtailor.com/jobs/4478171-quality-analyst-content-moderation-with-danish
Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Udlandet

Jobbet er oprettet på vores service den 27.5.2024, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Udlandet
  • Mandag den 22. juli 2024

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