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DescriptionExperience the power of a game-changing career Experience the power of a game-changing career Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Technical Support Advisor in Malaga (On-site)Career growth and personal development Career growth and personal development Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this role What you will do in this role What you will do in this roleAs a Technical Support Advisor on our team, you will: As a Technical Support Advisor on our team, you will:- Answer and/or solve complex technical questions or problems posed by customers via telephone or email, in a correct, customer friendly and efficient manner
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position - Answer and/or solve complex technical questions or problems posed by customers via telephone or email, in a correct, customer friendly and efficient manner
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the positionConcentrix is a great match if you: Concentrix is a great match if you: Concentrix is a great match if you:- Have a proficient or bilingual level of Danish and advanced level of English
- Have a completed ICT training
- Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- Have a good understanding of the MS Office environment is essential
- Are service orientated, accurate, analytical, communicative and have a good telephone etiquette - Have a proficient or bilingual level of Danish and advanced level of English
- Have a completed ICT training
- Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- Have a good understanding of the MS Office environment is essential
- Are service orientated, accurate, analytical, communicative and have a good telephone etiquetteIt will be a plus if you have: It will be a plus if you have:- A strong technical affinity, experience in technical field
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment - A strong technical affinity, experience in technical field
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environmentIf you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for you What’s in it for you What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle: In this role, we offer benefits that help you support your unique lifestyle:- Full-time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00
- Salary 20 900 euros gross/year + up to 1800 euros gross/year in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes - Full-time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00
- Salary 20 900 euros gross/year + up to 1800 euros gross/year in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classesExperience the best version of you! Experience the best version of you! Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employer Concentrix is an equal opportunity employer Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. RRQ24-003398-1-DENMARKRRQ24-003398-1-DENMARK